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- Tasks: Join our team as a Solutions Engineer, running demos and assisting customers with technical solutions.
- Company: WireMock is an innovative company focused on enhancing customer experiences through cutting-edge technology.
- Benefits: Enjoy flexible work options, a collaborative culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, make a real impact, and help shape the future of our product.
- Qualifications: 5+ years in customer-facing roles, strong coding skills, and experience in API and customer success.
- Other info: Work in our London office 2 days a week and contribute to building a vibrant company culture.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for a London Based Solutions Engineer to join our team. This is a critical role at the company doing pre and post sales and customer success. This person will wear multiple hats that include running demos for potential customers, assisting customers with POC’s, running customer education sessions as well as writing technical content. In addition, the right person will have significant experience post sale and with customer success. This includes helping customers solve problems when needed, guiding customers when new features are released and expanding usage of current customers. The Solutions Engineer will report to the VP of Sales.
Responsibilities
- Assist customers with POCs to ensure successful implementations, offering strategic guidance and technical solutions.
- Building a collaborative partnership with our sales team to provide technical expertise. Support, develop and deliver engaging, customized demos and presentations for prospective customers.
- Customer Success- own post-sales technical engagement, ensuring smooth onboarding and driving customer success through proactive support.
- Serve as the primary technical point of contact for customers, guiding them through any issues or challenges they encounter, both pre- and post-sale.
- Actively contribute to WireMock’s strategy by providing insights from customer feedback to improve the product and the customer experience.
- Building deep relationships with our customers during the sales process ensuring they are leveraging WireMock to its fullest potential and expanding usage across their teams
- Guiding customers when new features are released and expanding usage of current customers
Requirements
- 5+ years of experience as a customer facing Sales Engineer or Solutions Engineer
- 5+ years of experience as a developer. Hands-on coding experience, with the ability to troubleshoot and resolve technical issues.
- Product knowledge, you are a subject matter expert and have significant experience in the API space. Preference for experience in the Service Virtualization/mocking space
- Must have experience in supporting customers both in pre-sales as well as post sales/customer success
- Clear communicator, with capability to convey complex concepts to technical and non-technical audiences.
- Have created technical content and product videos in past professional roles.
- Experience working in a startup environment
- Work in the office 2 days a week in our London office and be an integral part of building the culture of WireMock.
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Contact Detail:
Firstraysvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer
✨Tip Number 1
Familiarise yourself with our product, WireMock, and its features. Understanding the technical aspects and how it benefits customers will help you during demos and customer interactions.
✨Tip Number 2
Brush up on your coding skills, especially in the API space. Being able to troubleshoot and resolve technical issues on the spot will set you apart as a Solutions Engineer.
✨Tip Number 3
Prepare to showcase your experience in customer success. Think of specific examples where you've guided customers through challenges or helped them leverage new features effectively.
✨Tip Number 4
Network with professionals in the industry, particularly those who have worked in similar roles. This can provide insights into best practices and may even lead to referrals for the position.
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Solutions Engineer or Sales Engineer, particularly focusing on customer-facing roles. Emphasise your hands-on coding experience and any relevant technical skills, especially in the API space.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with the responsibilities outlined in the job description. Mention specific experiences where you've successfully assisted customers with POCs or created technical content.
Showcase Communication Skills: Since clear communication is key for this role, consider including examples in your application that demonstrate your ability to convey complex concepts to both technical and non-technical audiences. This could be through past presentations or customer interactions.
Highlight Customer Success Experience: Detail your experience in post-sales customer success. Provide examples of how you've guided customers through challenges and helped them leverage products effectively, as this is a critical aspect of the Solutions Engineer role.
How to prepare for a job interview at Firstraysvc
✨Showcase Your Technical Expertise
As a Solutions Engineer, you'll need to demonstrate your technical knowledge, especially in the API space. Be prepared to discuss your hands-on coding experience and how you've resolved technical issues in the past. Highlight specific examples where your expertise made a difference.
✨Prepare for Customer Engagement Scenarios
Since this role involves significant customer interaction, think of scenarios where you've successfully assisted customers with POCs or post-sale support. Be ready to share how you built relationships and guided customers through challenges, showcasing your ability to communicate complex concepts clearly.
✨Demonstrate Your Presentation Skills
You'll be running demos and customer education sessions, so practice delivering engaging presentations. Consider preparing a mock demo that highlights your ability to tailor content to different audiences, both technical and non-technical. This will show your adaptability and communication skills.
✨Emphasise Your Collaborative Spirit
This role requires working closely with the sales team, so be sure to highlight your experience in collaborative environments. Discuss how you've partnered with sales teams in the past to provide technical expertise and drive customer success, illustrating your teamwork and strategic thinking.
