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- Tasks: Provide exceptional customer service and help customers find the right products.
- Company: Join a leading bank with a commitment to customer satisfaction.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for growth.
- Why this job: Make a difference in customers' lives while developing valuable skills.
- Qualifications: NQF 5 qualification and a passion for helping others.
- Other info: Inclusive workplace that values diversity and supports career advancement.
Sales and Service Advisor page is loaded## Sales and Service Advisorlocations: East Londontime type: Part timeposted on: Posted Todaytime left to apply: End Date: October 21, 2025 (3 days left to apply)job requisition id: R41736# **Job Description**To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.* Conduct themselves in an ethical manner at all times* Adhere to the TCF (Treating Customer fairly) principles in all that you do* Identify and sell/cross sell products aligned to customer needs* Maximize channel optimisation opportunities identified aligned to customer needs* Ensure activities support cost containment and reduction* Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels* Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels* Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions* Fulfilling transactions above the benchmark set and providing an exceptional customer experienceMin RequirementNQF 5 relevant completed qualification# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**21/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there\’s a role that seems like a good match.Should you have any queries, please log it via . #J-18808-Ljbffr
Sales and Service Advisor employer: FirstRand Namibia Limited
Contact Detail:
FirstRand Namibia Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you understand what they stand for, you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds.
We think you need these skills to ace Sales and Service Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the Sales and Service Advisor role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing how you can contribute to providing a positive customer experience!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make your points straightforward and easy to read. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role before the deadline.
How to prepare for a job interview at FirstRand Namibia Limited
✨Know Your Customer Service Principles
Familiarise yourself with the principles of Treating Customers Fairly (TCF). Be ready to discuss how you would apply these principles in real-life scenarios. This shows that you understand the importance of customer satisfaction and ethical conduct.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully identified customer needs and sold or cross-sold products in previous roles. Highlight your ability to optimise customer interactions and encourage the use of digital channels, as this is key for the role.
✨Understand the Company’s Policies
Research the company’s policies and procedures related to customer service and sales. Being able to discuss these during your interview will demonstrate your commitment to compliance and understanding of risk management.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows your communication skills but also reflects your ability to be sensitive to customer needs, which is crucial for a Sales and Service Advisor.