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- Tasks: Help customers find solutions and navigate our services while ensuring a great experience.
- Company: Join a leading bank committed to customer satisfaction and ethical practices.
- Benefits: Enjoy flexible working options, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: Must have a financial qualification (NQF5 or higher) to apply.
- Other info: Applications close on 10/02/25; we welcome candidates with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
To provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Responsibilities:
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customers Fairly) principles in all that you do.
- Identify and sell/cross-sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfill transactions above the benchmark set and provide an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Take accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for the role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever-changing business and customer needs.
Minimum Requirements:
- A completed financial related qualification (NQF5 or higher).
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Universal Advisor employer: FirstRand group
Contact Detail:
FirstRand group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Advisor
✨Tip Number 1
Familiarise yourself with our brand promise and values. Understanding how we aim to help customers will enable you to connect better during interviews and demonstrate your alignment with our mission.
✨Tip Number 2
Brush up on your knowledge of eChannels and self-service solutions. Being able to discuss these topics confidently will show that you're proactive and ready to guide customers effectively.
✨Tip Number 3
Prepare examples of how you've previously provided exceptional customer service. Highlighting your experience in treating customers fairly and ethically will resonate well with our hiring team.
✨Tip Number 4
Stay updated on the latest trends in customer service and digital solutions. Showing that you can adapt to changing customer needs will demonstrate your commitment to personal and professional growth.
We think you need these skills to ace Universal Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Universal Advisor. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant qualifications, particularly any financial-related qualifications (NQF5 or higher). Emphasise your customer service experience and ability to adapt to changing needs.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to the team's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FirstRand group
✨Understand the Customer Experience
Familiarise yourself with the principles of providing a positive customer experience. Be ready to discuss how you can connect with customers and offer solutions that meet their needs, as this is crucial for the Universal Advisor role.
✨Know the TCF Principles
Make sure you understand the Treating Customers Fairly (TCF) principles. Be prepared to explain how you would apply these principles in your interactions with customers to ensure they feel valued and understood.
✨Demonstrate Ethical Conduct
Prepare examples from your past experiences that showcase your commitment to ethical behaviour. Highlight situations where you prioritised customer needs and adhered to company policies, as this aligns with the expectations of the role.
✨Show Adaptability
Be ready to discuss how you've adapted to changing circumstances in previous roles. The ability to adjust to evolving customer needs and business requirements is essential for success in this position.
