Fnb Community Advisor Alternative Channels in Motherwell

Overview

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including e Channels and self‑service).

Ensure all interactions align with established policies, processes, and service standards.

Hello Future FNB Community Advisor Alternative Channel.

Welcome to FNB, the home of the #changeables.

We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.

Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Please note that this is a 12 Month Fixed Term Contract based at FNB Alternative Channel (Boxer Initiative).

Are you someone who can

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs. Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Willing to work on a shift structure.

Qualifications and Experience

• Minimum Qualification: Grade 12/NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services.
• Ideal Candidate Attributes
• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs.
• Confidence in guiding customers toward digital and Self‑Service solutions.
• Ability to identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline, and adherence to process.
• Strong organising, planning, and time‑management capability.
• Commitment to delivering consistent, exceptional service.
• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills.
• Able to understand rules in a regulated environment.
• Agile and Flexible.
• Strong communication and interpersonal skills.
• Have a results‑driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

What We Offer

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment.
• Personal and professional growth.
• Opportunities to have an impact in a local market as a brand ambassador.
• Closing Date

Applications will not be accepted on or after 09/07/26. Please submit applications ahead of the closing date indicated.

Location

Motherwell.

All appointments will be made in line with First Rand Group’s Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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