External Sales And Service Advisor Obr in Malmesbury

Job Summary

To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations.

Provide tailored, value‑adding solutions in a fast‑paced environment, while consistently adhering to company policies and procedures.

Key Responsibilities

Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Qualifications

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or a higher qualification.
• Completed First Level Regulatory Examination.
• Access to
• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.
• Candidate Skills & Experience
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalates problems for investigation and resolution.

Identify and escalates risk as normal part of work.

• Produce high‑quality work by adhering to predefined standards and procedures, and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
• Adhere to quality standards, turnaround times and company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline management and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customers with a view to improve and increase profitability.
• Maximise sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all First Rand‑approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross‑selling opportunities.
• Drive adoption of digital and other self‑service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work‑related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.
• Additional Requirements

In accordance with National Credit Act (NCA), candidates applying for this role will require a credit record check.

Application Deadline

Applications will not be accepted on the 22/07/26 date and onwards. Kindly submit applications before the closing date indicated above.

Equal Employment Opportunity

All appointments will be made in line with First Rand Group’s Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

Candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless required by law to disclose.

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