At a Glance
- Tasks: Deliver exceptional customer experiences and provide tailored financial solutions.
- Company: Join FNB, a trusted partner in innovative financial solutions.
- Benefits: Dynamic team environment with personal and professional growth opportunities.
- Other info: 12-month fixed-term contract with a focus on inclusivity and diversity.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Grade 12 required; experience in customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
Description
To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including e Channels and self‑service).
Ensure all interactions align with established policies, processes, and service standards.
- Hello Future
- FNB Community Advisor DHA
- Welcome to
- FNB
- , the home of the
- #changeables
. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in
- FNB Points of Presence (POP)
, you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.
Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Please note that this is a 12 Month Fixed Term Contract (Department of Home Affairs Initiative)
Are you someone who can
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
- Ensure compliance with rules and processes and has attention to detail.
- Educate customers to the correct banking platform aligned with their needs. Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyse customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
- Maximize channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Qualification & Experience Requirement
- Minimum Qualification: Grade 12 / NQF Level 4
- Preferred Qualification: NQF Level 5
Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
- You will be an ideal candidate if you possess the following
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs.
- Confidence in guiding customers toward digital and Self‑Service solutions.
- Ability to identify sales opportunities and support portfolio growth.
- High levels of accuracy, discipline, and adherence to process.
- Strong organising, planning, and time‑management capability.
- Commitment to delivering consistent, exceptional service.
- You will have access to
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment.
- Personal and professional growth.
- Opportunities to have an impact in a local market as a brand ambassador.
- You can be a match if you are
- Customer centric.
- Enjoy solving problems.
- Persuasive selling skills.
- Able to understand rules in a regulated environment.
- Agile and flexible.
- Strong communication and interpersonal skills.
- Have a results‑driven attitude with a passion for exceeding targets.
- Have excellent organisational skills and attention to detail.
- Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.
- 10/07/26
- All appointments will be made in line with
- First Rand Group’s Employment Equity plan
The bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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Fnb Community Advisor Dha employer: FirstRand Bank Limited
At FNB, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and personal growth. As a Community Advisor in our dynamic team, you will enjoy opportunities for professional development while making a meaningful impact in the community. With a commitment to delivering outstanding customer experiences and a supportive work environment, FNB is the perfect place for those looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Fnb Community Advisor Dha
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like FirstRand Bank Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Fnb Community Advisor Dha
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to FirstRand Bank Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on FirstRand Bank Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at FirstRand Bank Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with FirstRand Bank Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at FirstRand Bank Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former FirstRand Bank Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
