Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage account migrations to self-service.
- Company: Join a leading bank focused on client experience and growth.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real difference in customer relationships and drive business success.
- Qualifications: NQF 4 required; NQF 5 preferred with 1-3 years of client experience.
- Other info: Opportunities for personal growth and advancement in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
Achieve net profit growth for business.
Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
Manage the migration of accounts from transactional to Self Service.
Manage the growth of active customer Account Base to increase client base.
Maximise cross sell opportunities and strengthen client relationships.
Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Comply with governance in terms of legislative and audit requirements.
Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
Compliance with procedures and processes contained in the Golden Rules.
Provide accurate and reliable sales and service statistics.
Manage own development to increase own competencies.
Qualification and Experience:
- NQF 4 Preferred Qualification would be a relevant completed (NQF 5)
- 1-3 years - Client Experience and Value Management
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
FNB Community Advisor employer: FirstRand Bank Limited
Contact Detail:
FirstRand Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FNB Community Advisor
✨Tip Number 1
Get to know the company! Research FirstRand Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work as a Community Advisor at FirstRand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity and want to be part of the FirstRand family.
We think you need these skills to ace FNB Community Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the FNB Community Advisor role. We want to see how you can provide excellent service and understand customer needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to meet sales targets and enhance customer experience. We love seeing numbers and results that back up your claims!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of what you bring to the table.
Apply Through Our Website: Remember, the best way to apply is through our website! It ensures your application goes directly to us, and we can’t wait to see what you’ve got. Don’t miss out on this opportunity!
How to prepare for a job interview at FirstRand Bank Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they measure success. This will help you align your answers with what they’re looking for in a FNB Community Advisor.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service. Highlight situations where you understood customer needs and processed requests efficiently. This will demonstrate your ability to deliver the excellent service they expect.
✨Be Ready to Discuss Sales Strategies
Since the role involves achieving sales targets and maximising cross-sell opportunities, be prepared to discuss your approach to sales. Think of specific strategies you’ve used in the past to grow a client base or improve sales efficiencies.
✨Demonstrate Your Commitment to Development
The job requires managing your own development, so be ready to talk about how you plan to increase your competencies. Share any relevant training or courses you’ve undertaken and how they’ve helped you in your career.
