Hours: Monday - Friday (35 hours per week) potential to work from home for 2/3 days a week
As a Debt Recovery Administrator, you will contribute to our vision of being the UKs favourite property manager by:
- To ensure that the Leaseholders/Freeholders accounts referred to the team for debt recovery action are administered effectively.
- To ensure the financial (and other) data maintained in the CRM system is both accurate and up to date.
- To ensure that the department runs in accordance with company policies and within the required legal guidelines.
About You
Your previous experience within Credit Control/Debt Recovery/Customer Service means you have excellent communication skills, both written and verbal, and great problem solving abilities. You are also able to correspond with people at all levels and from varying backgrounds
Having a high level of attention to detail and using your initiative for problem solving, you are able to work to tight deadlines, multi task and prioritise own workload.
Customer Service comes naturally to you and you approach tasks and queries with a positive attitude. You are competent with MS packages, including Excel and happy to learn new systems.
Main Responsibilities
- Checking of referred accounts to ensure the same have followed the credit control process correctly
- Carrying out Land Registry searches and cross-referencing of data
- Checking Lease/TP1 documents for interest rates
- Sending of Letters Before Action
- Corresponding with Leaseholders via letter, telephone and/or email
- Monitoring of shared inbox's and replying to individuals, Mortgage lenders and solicitors
- Monitor agreed payment plans
- Take credit/debit card payments over the telephone
- Managing incoming and outgoing post
- Accurate scanning and filing of letters/court documents
Our Values
Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments
About Us
FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Debt Recovery Administrator (0020) • Worcester
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Debt Recovery Administrator (0020) in Worcester employer: FirstPort
Arnold & Baldwin is an award-winning independent firm of Chartered Surveyors based in London, known for its progressive work culture and commitment to employee development. With a focus on innovation and client relationships, we offer competitive salaries, generous benefits, and a supportive environment that encourages collaboration and personal growth. Join us to be part of a team that values your contributions and fosters a diverse and inclusive workplace.
