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- Tasks: As a Visiting Development Manager, you'll ensure a welcoming environment and maintain safety standards.
- Company: FirstPort is the UK's leading residential property service provider, managing over 310,000 homes.
- Benefits: Enjoy competitive salaries, exclusive discounts, and comprehensive training to excel in your role.
- Why this job: Make a real difference in residents' lives while working in a friendly, supportive community.
- Qualifications: Experience in customer service and a passion for helping others are essential.
- Other info: Flexible hours and opportunities for personal growth in a dynamic team environment.
The predicted salary is between 28800 - 43200 £ per year.
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Client:
FirstPort
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Job Category:
Other
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Job Reference:
f305adc8f764
Job Views:
6
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Job Role: Visiting Development Manager (Ref 6100)
Job Sector: Retirement – Independent Living
Hours: Monday to Thursday 9.15am-2.30pm (21 hours per week)
As Visiting Development Manager, you will contribute to our vision of being the UK\’s favourite property managerby:
- Ensuring there’s a welcoming, friendly and courteous environmentwithin the development
- Making sure the building is well maintained and safe
- Being exceptionally organised to stay on top of all the admin that comes with alongside communicating with the customers about upcoming changes, events or works
The Visiting Development Manager reports directly into the Area Manager.
Main Responsibilities
- Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
- In the event of an emergency, call the appropriate response team or authorities.
- Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis
About You
You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently.
You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track.
You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.
You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages.
Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis.
About Us
FirstPortis the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.
Our Values
Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
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Visiting Development Manager (Ref 6100) employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visiting Development Manager (Ref 6100)
✨Tip Number 1
Familiarise yourself with FirstPort's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially focusing on being friendly, respectful, and trustworthy.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations. This will highlight your ability to remain calm and professional, which is crucial for the Visiting Development Manager role.
✨Tip Number 3
Network with current or former employees of FirstPort. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your IT skills, particularly your proficiency with MS packages. Being able to articulate your comfort with technology will reassure the hiring team that you can handle the administrative aspects of the role effectively.
We think you need these skills to ace Visiting Development Manager (Ref 6100)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. Emphasise any roles where you've demonstrated strong communication skills and the ability to handle challenging situations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing residents' lifestyles and your commitment to providing exceptional customer service. Mention specific examples from your past experiences that align with the responsibilities of the Visiting Development Manager role.
Showcase Your IT Skills: Since the role requires being IT savvy, mention your proficiency with MS packages and any experience you have using technology in a customer service environment. This will demonstrate your capability to manage administrative tasks effectively.
Prepare for Potential Assessments: Be ready to complete verbal and numerical reasoning tests as part of the application process. Brush up on these skills beforehand to ensure you perform well and showcase your analytical abilities.
How to prepare for a job interview at FirstPort
✨Show Your Customer Service Skills
As a Visiting Development Manager, you'll be in a customer-facing role. Be prepared to share specific examples of how you've provided exceptional customer service in the past, especially in challenging situations.
✨Demonstrate Your Organisational Abilities
This role requires excellent organisational skills. Discuss your experience with managing multiple tasks, keeping records, and ensuring safety protocols are followed. Highlight any tools or methods you use to stay organised.
✨Emphasise Your Community Building Experience
Building a sense of community is key in this position. Be ready to talk about any previous experiences where you've successfully engaged residents or community members, and how you fostered a welcoming environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to emergencies or challenging situations. Think through scenarios where you've had to act quickly and professionally, and be ready to explain your thought process and actions.
