Job Advert
Job Role: Visiting Development Manager (Ref 25969)
Salary: £24,479.00 per annum, plus benefits
Hours: Monday‑Friday 9am‑5pm (35 hours per week)
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Retirement Housing Managers (ARHM) and Property Managers Association Scotland (PMAS). It also holds a Five Star Rating from the British Safety Council, is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities
- Maintain a high profile around the development/office and ensure residents are checked within our requirements.
- Carry out daily checks to ensure the building is safe and secure, maintain records in line with internal procedures, and protect data at all times. Keep communal areas, gardens and grounds clean and maintained through effective contractor management.
- Be responsible for all works being completed: raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, work with them to enhance customer experience, and help build a sense of community by supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents’ family members, local authorities, doctors, social workers and health authority staff as appropriate.
- In the event of an emergency, call the appropriate response team or authorities.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible, be present to welcome them.
- Collaborate with your local peer team of Development Managers for advice and day‑to‑day support and travel to team/company meetings on a monthly/annual basis.
About you
- Customer service – a passion for providing an exceptional level of customer service at all times, ideally in a face‑to‑face environment.
- Communication – a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety – an understanding of the importance of health & safety, experience dealing with challenging or emergency situations.
- IT – able to operate Microsoft Office applications and confident in learning new systems.
- Administration – organised, methodical and experienced in keeping accurate records.
- Personal – an outgoing personality, with the ability to build professional relationships, self‑motivated, proactive, team‑oriented and innovative.
The Benefits
We’ll provide the technology, training and support you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. Additionally, we offer exclusive discounts on extra benefits, including a discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support you through the recruitment and on‑boarding process.
