Senior Tenancy Progression Coordinator

We are looking for an exceptional Coordinator to manage the end‑to‑end tenancy progression and tenancy swap pipeline from offer acceptance to move‑in, ensuring all documentation, checks, and financials are completed within target turnaround times.

Main Duties

• Main point of contact for landlords, tenants and branch during progression.
• Progressing replacement tenancies and new tenancies in a timely manner ensuring documentation is produced to a high standard and accuracy and completed within required time frames.
• Make sure all files are compliant from the start.
• Compliance - ID checks and property documentation that is required.
• Manage referencing checks.
• Prepare and send tenancy agreements and all required paperwork.
• Make sure properties are compliant before move‑in (GSC, EPCs, EICRs, Land registry, AML & sanction checks, etc.).
• Coordinate move‑in dates, key releases, and handovers.
• Chase outstanding actions.
• Deal with any issues that come up during progression.
• Keep RPS check‑list up to date on the system and make sure notes are clear and accurate.
• Work closely with branch, property management, and accounts to ensure a smooth handover.
• Provide clear guidance and regular progress updates to internal teams to support timely tenancy completion.
• Check and complete files once tenants have moved in, confirm all details are correct, and send completions to accounts so landlords can be paid.
• Administrative tasks involved within a landlord changing, for example the property has been sold or transfer of ownership has occurred.
• Use CRM, document automation tools, and compliance platforms to ensure data integrity and audit trail completeness.
• Promote company services such as Rent Protection in a professional and trusted manner.
• Adhere to department minimum standards relating to time management, workload and file accuracy.

Attributes

• Strong attention to detail.
• Excellent communication skills (written and verbal).
• Ability to juggle multiple tasks efficiently and professionally.

About The Company

Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Benefits

• Employee assistance programme.
• Competitive holiday allowance + public holidays.
• Charity matching and payroll giving.
• Contribution towards eye care tests.
• Birthday leave.
• Health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.