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- Tasks: Join us as a Relief Housekeeper & Server, providing essential services to residents.
- Company: FirstPort is the UK's leading residential property service provider, caring for over 310,000 homes.
- Benefits: Enjoy flexible hours, competitive pay, and exclusive discounts on various benefits.
- Why this job: Make a real difference in people's lives while working in a friendly and supportive environment.
- Qualifications: Experience in housekeeping or customer service is preferred; passion for helping others is essential.
- Other info: Diversity is valued; applications from job share candidates are welcomed.
Job description
Job Role: Relief Housekeeper & Server (Ref 7648)
Location: Horley, Surrey
Salary: £9.50 per hour plus benefits
Job Sector: Retirement – Assisted Living
Hours: Flexible working, covering vacant shifts as needed
As Housekeeper & Server, you will contribute to our vision of being the UK\’s favourite property manager by:
- Providing an efficient, housekeeping service to our customers within their individual homes and to the communal areas of the development
- Serving meals to the resident’s tables following procedures in a courteous and friendly manner
The Housekeeper & Server reports to the Head Housekeeper and the Estate Manager.
About You
You will currently be working within or have experience of housekeeping or serving customers within a team environment and have a passion for providing an exceptional level of customer service at all times.
To approach tasks you are able to be organised and prioritise so you can meet time deadlines on an on-going basis. With this you are also punctual, reliable and have excellent attention to detail.
You have experience of emergency situations and always remain calm to take the necessary actions with a high standard of professionalism.
Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis.
About Us
FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.
Main Responsibilities
- Vacuum, dust and spot clean all common areas, hallways and patios, paying special attention to the main entry area. Specific items to check are carpets, plants, pictures, railings, windows and light fixtures.
- Servicing of customers’ apartments, which includes, general household cleaning duties, the changing of bed and bath linens and the removal of sealed rubbish bags if requested.
- Deep clean communal areas and apartments as needed.
- Serving meals to customer’s table or apartments following Assisted Living procedures.
- Clearing of dishes from tables and wash tables and chairs.
- Follow sanitation and safety procedures.
- Complete any other tasks as required by our customers following appropriate training guidelines.
Our Values
Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Relief Housekeeper & Server 7648 employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Housekeeper & Server 7648
✨Tip Number 1
Familiarise yourself with the specific duties of a Relief Housekeeper & Server. Understanding the nuances of housekeeping and serving in an assisted living environment will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or housekeeping roles. Be ready to share specific examples of how you've provided exceptional service or handled challenging situations, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your ability to work in a team and your organisational skills. During any interactions, emphasise how you prioritise tasks and collaborate with others to ensure a smooth operation, which is crucial for this role.
✨Tip Number 4
Research FirstPort's values and align your responses to reflect them. Being able to articulate how you embody their principles of friendliness, respect, and trustworthiness will set you apart from other candidates.
We think you need these skills to ace Relief Housekeeper & Server 7648
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or customer service. Emphasise any roles where you demonstrated attention to detail, organisation, and the ability to work in a team.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for providing exceptional customer service. Mention specific examples from your past experiences that align with the responsibilities of the Relief Housekeeper & Server role.
Highlight Relevant Skills: In your application, focus on skills such as time management, reliability, and professionalism. These are key attributes for the role, so make sure they stand out in your written materials.
Follow Application Instructions: Pay close attention to the application instructions provided by FirstPort. Ensure you upload all required documents and answer any questions thoroughly to demonstrate your suitability for the position.
How to prepare for a job interview at FirstPort
✨Show Your Customer Service Skills
As a Relief Housekeeper & Server, you'll be interacting with residents regularly. Be prepared to share examples of how you've provided exceptional customer service in the past. Highlight your ability to remain friendly and courteous, even in challenging situations.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when it comes to cleaning and serving. During the interview, mention specific instances where your attention to detail made a difference in your previous roles. This will show that you understand the importance of maintaining high standards.
✨Discuss Your Teamwork Experience
Since this position involves working within a team, be ready to talk about your experiences collaborating with others. Share how you contribute to a positive team environment and how you handle conflicts or challenges with colleagues.
✨Prepare for Scenario Questions
You may be asked how you would handle certain situations, such as an emergency or a difficult resident. Think through potential scenarios related to housekeeping and serving, and prepare thoughtful responses that demonstrate your problem-solving skills and professionalism.
