At a Glance
- Tasks: Manage daily operations, ensure safety, and support resident activities.
- Company: FirstPort is the UK's leading property management company with over 40 years of experience.
- Benefits: Enjoy flexible hours, discounted gym memberships, and a strong work-life balance.
- Other info: Opportunity for growth and progression in a diverse and inclusive workplace.
- Why this job: Join a supportive team focused on exceptional customer service and community building.
- Qualifications: Passion for customer service, strong communication skills, and basic IT proficiency required.
Location: West and East Sussex
Salary: £12.97 per hour plus benefits
Job Sector: Retirement - Independent Living
Hours: Flexible working, covering various sites as required
The job role
- Maintain a high profile around the development/office, ensuring our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities.
- Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents' family members, local authorities; Doctors, Social Workers, Health Authority etc. as required and appropriate.
- Maintain records in line with internal procedures, ensuring all data is protected and kept secure at all times.
- Ensure that the development diary is completed and leave accurate and comprehensive handover notes for the permanent House Manager outlining any occurrences and actions taken.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day-to-day support and travel to team/company meetings on a monthly/annual basis.
Skills & Experience
- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face-to-face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
- IT - able to operate Microsoft Office applications, and confident in learning new systems.
- Administration - organised, methodical and experience of keeping accurate records.
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team-oriented, and innovative.
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first. The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.
Relief Development Manager in East Grinstead employer: FirstPort
FirstPort is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working hours across the beautiful locations of West and East Sussex, employees benefit from a range of perks including discounted gym memberships and exclusive discounts, all while being part of a diverse team dedicated to delivering outstanding customer service in the retirement sector.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Development Manager in East Grinstead
✨Tip Number 1
Familiarise yourself with the local community in West and East Sussex. Understanding the demographics and needs of the residents can help you demonstrate your commitment to building a sense of community during interviews.
✨Tip Number 2
Brush up on your health and safety knowledge, especially regarding emergency procedures. Being able to discuss specific scenarios where you've effectively managed emergencies will show your preparedness for the role.
✨Tip Number 3
Network with current or former employees of FirstPort if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples of how you've provided exceptional customer service in previous roles. Highlighting your experience in face-to-face interactions will resonate well with the hiring team.
We think you need these skills to ace Relief Development Manager in East Grinstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, health and safety, and administration. Use specific examples that demonstrate your ability to manage contractors and maintain a safe environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for providing exceptional customer service and your ability to build relationships with residents and their families. Mention your proactive approach and any relevant experience in community building.
Highlight Relevant Skills:In your application, emphasise your communication skills, IT proficiency, and organisational abilities. Provide examples of how you've successfully resolved issues or managed emergency situations in the past.
Prepare for Questions:Anticipate questions related to your experience with health and safety protocols and your approach to fostering a sense of community among residents. Be ready to discuss how you would handle challenging situations effectively.
How to prepare for a job interview at FirstPort
✨Showcase Your Customer Service Skills
As a Relief Development Manager, exceptional customer service is key. Prepare examples of how you've provided outstanding service in previous roles, especially in face-to-face situations. Highlight your passion for helping others and resolving issues effectively.
✨Demonstrate Communication Proficiency
Effective communication is crucial in this role. Be ready to discuss how you've successfully communicated with residents, families, and local authorities. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to handle complaints and build relationships.
✨Understand Health & Safety Protocols
Familiarise yourself with health and safety regulations relevant to the retirement sector. Be prepared to discuss any past experiences dealing with emergencies or challenging situations, showcasing your ability to remain calm and take appropriate action.
✨Highlight Your Organisational Skills
This role requires strong administrative abilities. Bring examples of how you've maintained accurate records and managed multiple tasks efficiently. Discuss your methods for staying organised and ensuring that all documentation is up to date and secure.
