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For Companies At a Glance
- Tasks: Help residents with property transfers and remortgaging in a dynamic team environment.
- Company: FirstPort is the UK's leading residential property service provider, managing 290,000 homes.
- Benefits: Enjoy competitive salaries, exclusive discounts, and comprehensive training and support.
- Why this job: Join a friendly, inventive team dedicated to making a positive impact on people's lives.
- Qualifications: Customer-facing experience, strong communication skills, and attention to detail are essential.
- Other info: Hybrid role available in Luton, New Milton, or Worcester.
The predicted salary is between 28800 - 43200 £ per year.
Job description
Job Role: Property Transfer Administrator
Location: Hybrid Role- Luton, New Milton or our Worcester office
Job Sector: Finance
Hours: 35 per week
As a Property Transfer Administrator you will contribute to our vision of being the UKs favourite property manager by:
- Being a part of all our residents’ journeys by helping our residents to move home or remortgage when coordinating conveyancing transactions
- Working collaboratively in a fast paced and dynamic team to support our residents and colleagues across the wider business.
- Using multiple systems and platforms to seek answers for our residents and their representatives
This role reports to a Property Transfer or Consents Team Leader.
About You
- Experience of working in a customer-facing role and are looking for your next role where you can utilise your high degree of organisation and excellent communication skills.
- Motivated to work to deadlines as part a team, whilst problem solving with a positive attitude.
- Attention to detail is important in conjunction with excellent spelling, punctuation and grammar.
- Able to work at pace using a computer without it affecting your accuracy.
- Be keen to learn new processes and happy to ask for support when needed.
- Multitasking does not phase you and you can adapt your task list each to match the business’ needs.
- Have an enthusiasm for learning the technicalities and details of processes
- Be Customer Centric and passionate about being able to effectively support customers with queries and complaints.
About Us
FirstPort is the UK’s leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholder sand over 1,000 Resident Management Companies.
Main Responsibilities
- Communicate with customers over the telephone and via email.
- Use Microsoft Office proficiently, particularly Word, Outlook and Excel.
- Use multiple database systems to update records.
- Ensure that all requirements are obtained in full before moving a case onto the next stage.
- Complete tasks in order of priority to meet the needs and requirements of our customers.
- Work effectively as part of a team in person or using technology
- Liaise with different departments to ensure that up to date information is stored on our systems, provided to our customers and to their legal representatives.
- Have a clear understanding of, and work towards achieving the Department’s KPIs.
- With training, learn to prepare documents as part of the conveyancing process.
Our Values
Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Property Transfer Administrator employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Transfer Administrator
✨Tip Number 1
Familiarise yourself with the property management sector, especially the conveyancing process. Understanding the basics will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role is customer-facing, showcasing your ability to handle queries and complaints effectively can set you apart from other candidates.
✨Tip Number 3
Practice using Microsoft Office applications, particularly Word, Outlook, and Excel. Being proficient in these tools is crucial for the role, and demonstrating your skills can give you an edge.
✨Tip Number 4
Prepare to discuss how you manage your time and prioritise tasks. The ability to multitask and adapt to changing priorities is essential, so have examples ready to illustrate your experience in this area.
We think you need these skills to ace Property Transfer Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and showcases your organisational and communication skills. Use specific examples that demonstrate your ability to work under pressure and meet deadlines.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the Property Transfer Administrator role. Mention your attention to detail, problem-solving abilities, and customer-centric approach. Relate your past experiences to the responsibilities outlined in the job description.
Showcase Technical Skills: Since the role requires proficiency in Microsoft Office and multiple database systems, mention any relevant experience you have with these tools. If you have completed any training or certifications, be sure to include them.
Prepare for Assessments: Be ready to complete verbal and numerical reasoning tests as part of the application process. Brush up on your skills in these areas beforehand to ensure you perform well.
How to prepare for a job interview at FirstPort
✨Showcase Your Customer Service Skills
As a Property Transfer Administrator, you'll be interacting with customers regularly. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past, demonstrating your ability to remain calm and professional under pressure.
✨Demonstrate Attention to Detail
This role requires a high level of accuracy, so be ready to discuss how you ensure your work is error-free. You might want to mention specific strategies you use to double-check your work or any tools that help you maintain accuracy.
✨Familiarise Yourself with Relevant Software
Since the job involves using Microsoft Office and various database systems, it’s a good idea to brush up on these tools before your interview. You could even mention any relevant experience you have with these platforms to show you're prepared.
✨Emphasise Teamwork and Adaptability
The role requires working collaboratively in a fast-paced environment. Be ready to provide examples of how you've worked effectively as part of a team and how you adapt to changing priorities or tasks, showcasing your flexibility and problem-solving skills.
