At a Glance
- Tasks: Manage properties, ensuring excellent customer service and compliance with regulations.
- Company: FirstPort is the UK's largest residential property manager, dedicated to enhancing people's homes.
- Benefits: Enjoy competitive salaries, exclusive discounts, and comprehensive training and support.
- Other info: Diversity is valued; applications from job share candidates are welcomed.
- Why this job: Join a dynamic team, make a real impact, and enjoy varied work across multiple locations.
- Qualifications: Strong communication skills, problem-solving abilities, and IT proficiency are essential.
The predicted salary is between 36000 - 60000 £ per year.
Location: Field based covering a portfolio in/around South West London
Salary: Competitive Salary, Car Allowance and Benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a Property Manager, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Property Manager, you’ll take charge of your own diary and become the go‑to expert for all day‑to‑day property management queries. You’ll play a key role in driving the success of your portfolio, with the full support of dedicated services to help you achieve your goals and ensure smooth operations.
Key Responsibilities
- Manage your own schedule remotely, prioritising properties that need more attention and conducting regular site visits.
- Organise and lead meetings with key stakeholders, influencing decisions and resolving disputes.
- Oversee and authorise all expenditure, ensuring financial control and value for customers, while reviewing service charge accounts and budgets.
- Work with credit control to manage debt effectively across your portfolio.
- Ensure compliance with Health and Safety regulations, including fire safety, asbestos, and water hygiene controls.
Required Skills and Qualifications
- Must be able to drive and have your own transport, as the role involves regular travel to sites within your portfolio.
- Join a newly formed team at a pivotal stage, offering an exciting opportunity for growth.
- Experienced in both block management and housing estates, with a strong commitment to delivering excellent service to residents.
- Confident communicator, able to build relationships with various customers and clients, and effectively present complex updates and financial information.
- Strong knowledge of Health and Safety regulations and Residential Landlord & Tenant legislation.
- TPI accreditation, either ATPI or MTPI
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We actively encourage applications from diverse backgrounds and are committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on‑boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
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Property Manager in London employer: FirstPort
FirstPort is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With flexible working hours and a commitment to diversity, employees benefit from competitive salaries, comprehensive training, and exclusive discounts, all while contributing to a community-focused environment that values customer service and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in London
✨Tip Number 1
Familiarise yourself with the local property market in St Albans and Stevenage. Understanding the specific needs and challenges of these areas will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the property management sector. Attend local property events or join online forums to connect with others in the industry. This can lead to valuable insights and potential referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for clients, as this aligns with our commitment to exceptional service and will resonate well during interviews.
✨Tip Number 4
Brush up on your health and safety knowledge, particularly regarding fire safety and water hygiene regulations. Being able to speak confidently about these topics will demonstrate your readiness to take on the responsibilities of a Property Manager.
We think you need these skills to ace Property Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in property management and customer service. Use specific examples that demonstrate your ability to manage properties, resolve issues, and communicate effectively with stakeholders.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for property management and customer service. Mention how your values align with those of FirstPort and provide examples of how you've successfully managed similar responsibilities in the past.
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your application showcases your verbal and written skills. Use clear, concise language and structure your application logically to make it easy for the hiring team to follow.
Highlight Problem-Solving Abilities:Include examples in your application that demonstrate your problem-solving skills, especially in challenging situations. Describe how you remained calm under pressure and took proactive steps to resolve issues effectively.
How to prepare for a job interview at FirstPort
✨Showcase Your Customer Service Skills
As a property manager, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. This will demonstrate your passion for providing excellent service.
✨Demonstrate Your Communication Abilities
Effective communication is crucial in this role. Be ready to discuss how you've chaired meetings or presented complex information to different audiences. Highlight your verbal and written skills, as these will be assessed during the interview.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your ability to handle challenging situations. Think of specific instances where you remained calm under pressure and took decisive action. This will show your pragmatic problem-solving skills.
✨Familiarise Yourself with Health and Safety Regulations
Since health and safety is a significant aspect of the role, brush up on relevant legislation such as Fire Safety and Legionella control. Being knowledgeable about these topics will demonstrate your commitment to compliance and safety.
