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- Tasks: Manage properties, ensuring excellent customer service and compliance with regulations.
- Company: FirstPort is the UK's largest residential property manager, dedicated to enhancing people's homes.
- Benefits: Enjoy competitive salaries, exclusive discounts, and comprehensive training and support.
- Why this job: Be part of a dynamic team, making a real difference in people's lives while enjoying varied tasks.
- Qualifications: Strong communication skills, problem-solving abilities, and IT proficiency are essential; property experience is a plus.
- Other info: This role offers autonomy and the chance to travel, meeting new people across the organisation.
The predicted salary is between 36000 - 60000 £ per year.
Job description
Location: Covering a portfolio in Yeovil, Devon
Hours: 35 per week
As a property manager, you will contribute to our vision of being the UK\’s favourite residential property manager by:
- Providing an exceptional Property Management and service to our customers; ensuring that our customer experience is engaging and frustration-free
- Working within our Four Pillar strategy to complete tasks that ensure the building is well maintained for the landlord and our customers so that we can demonstrate full compliance with our statutory obligations as appointed Property Manager.
- By demonstrating and living our values to be able to naturally gain new leads and to grow and move the business forward
This role reports to the regional manager and has a team of up to 10 direct reports and sometimes up to 10 indirect reports depending on your portfolio.
About You
You will be passionate about providing excellent customer service at all times and this will have been demonstrated through a proven track record. You may already work within the property sector, such experience and knowledge is desired but not essential.
An excellent communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to effectively chair and present meetings and deliver complex updates and financial information to different audiences. Your verbal and written skills will be of a high standard.
You will be a pragmatic problem solver who is proactive in finding the answers to ensure timely resolution for all customer queries. Able to work with autonomy across multiple environments within a portfolio.
Previous experience of challenging and/or emergency situations where you always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing regular checks and keeping accurate records to ensure everything is kept on track.
Self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.
IT savvy and are confident in using laptops / tablets. You are fluent in the different MS packages and systems as you will be efficient in maintaining administration and finance records electronically.
Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. You also will like to travel and meet new people across our organisation.
About Us
FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home.
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.
Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.
Main Responsibilities
- As a remote manager, you will be autonomous in managing your own diary. You will visit each property at regular intervals and will need to prioritise sites that require more of your time and attention.
- Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decisions and disputes; encouraging open two way communication and information cascade.
- Manage and authorise all expenditure throughout the year, maintaining cash flow to prevent critical funding issues and ensuring value for money for customers and clients whilst reviewing service charge audited accounts and budgets.
- Liaise with the credit control function to ensure effective debt management of the portfolio, inclusive of initial collection of routine service charge arrears – we don’t tend to do this much, collections manage this
- Ensure that all the property is managed in accordance with key Health and Safety legislation including but not limited to Fire Safety, Asbestos and Legionella / water hygiene control regulations acting as the \’Responsible \’Person for on-site Fire Safety regulation purposes
- Conduct comprehensive site inspections and visits of your portfolio ensuring portfolio KPI’s are achieved throughout the year in line with Four Pillars strategy.
- Complete all Fire, Health and Safety risk assessment/site inspection follow up actions within the defined timescales and take ownership of any Enforcement action and respond accordingly without delay to the relevant authorities
- Ensure timely delivery of major works and remedial planned works are undertaken whilst managing contracts with affiliated external Contractors overseeing their performance and scope of work, to enable us to meet the needs and expectations of our customers
- Deliver professional and effective mobilisation and management of new schemes that are brought into FirstPort management
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Job Types: Full-time, Permanent
Salary: From £28,000.00 per year
Benefits:
- Casual dress
- Company events
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (preferred)
- Property Management: 1 year (required)
Work Location: On the road
Property Manager employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Familiarise yourself with the Four Pillar strategy mentioned in the job description. Understanding this framework will help you align your discussions and demonstrate how you can contribute to maintaining high standards in property management.
✨Tip Number 2
Brush up on your health and safety knowledge, particularly around Fire Safety, Asbestos, and Legionella regulations. Being able to discuss these topics confidently during interviews will show your commitment to compliance and safety.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships or resolved disputes in previous roles. This will highlight your communication skills and ability to influence stakeholders, which are crucial for this position.
✨Tip Number 4
Since the role involves managing a portfolio and conducting site inspections, consider visiting similar properties or speaking with current property managers. This will give you insights into the day-to-day challenges and expectations, making you more prepared for the role.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Use specific examples that demonstrate your ability to manage properties, handle customer queries, and maintain compliance with health and safety regulations.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for providing excellent customer service. Mention how your skills align with the company's values and how you can contribute to their vision of being the UK's favourite residential property manager.
Showcase Communication Skills: Since the role requires excellent communication abilities, include examples of how you've effectively communicated with stakeholders or led meetings. Highlight any experience you have in negotiating or influencing decisions.
Demonstrate Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved challenging situations in previous roles. This could include managing emergencies or addressing customer complaints while maintaining professionalism.
How to prepare for a job interview at FirstPort
✨Showcase Your Customer Service Skills
As a property manager, excellent customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. This will demonstrate your passion for providing exceptional service.
✨Demonstrate Your Communication Abilities
Effective communication is crucial in this role. Be ready to discuss how you've effectively chaired meetings or presented complex information to different audiences. Highlight your verbal and written skills with specific examples.
✨Prepare for Problem-Solving Scenarios
Expect questions about challenging situations you've faced. Think of instances where you remained calm under pressure and found solutions quickly. This will show your pragmatic approach to problem-solving.
✨Familiarise Yourself with Health and Safety Regulations
Since health and safety is a significant part of the role, brush up on relevant legislation like Fire Safety and Legionella control. Be prepared to discuss how you've ensured compliance in previous roles or how you would approach it.
