Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist residents and clients, manage communications, and provide top-notch customer service.
- Company: FirstPort is the UK's leading residential property service provider, managing over 310,000 homes.
- Benefits: Enjoy competitive salaries, exclusive discounts, and comprehensive training and support.
- Why this job: Join a friendly team dedicated to improving communities and delivering exceptional service.
- Qualifications: Experience in property administration and strong communication skills are essential.
- Other info: Part-time role with flexible hours on Thursdays and Fridays.
The predicted salary is between 24000 - 36000 £ per year.
Job description
Job Role: Property Administrator
Location: Greenhithe, Kent
Salary: £11.98 per hour plus benefits
Job Sector: Large & Complex
Hours: Thursday and Friday 8am-4pm (part time)
As the Project Administrator, you will contribute to our vision of being the UK\’s favourite residential property manager by:
- Provide a high standard level of customer service to our residents and all visitors to the development
- Close liaison with our client
- Acting as the main FirstPort point of contact on matters relating to the project and possible forthcoming projects
- Assisting with on-site customer and client queries
The Project Administrator reports directly into the Development Manager.
About You
You will be an experienced property / project administrator with a good understanding of the residential property management sector. You will be a confident and articulate communicator with exceptional customer service skills and the ability to prioritise and manage a busy workload. You will be a good eye for detail and the ability to efficiently maintain and update records electronically. You will be IT literate, with the ability to learn new systems quickly.
About Us
FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.
Main Responsibilities
- Acting as the first point of contact for any resident enquiries, answering all incoming calls and responding to emails.
- Providing excellent customer services to the owners and occupants of all properties within the building.
- Manage communications between all stakeholders, you will be required to work closely with your line management team, the client (specifically their project manager) and the residents.
- Managing contractors to attend and complete inventory checks within residential properties.
- Draft basic block notices if there are urgent communications that are required.
- Manage the customer portal and issue notices provided by the client.
- Attending meetings between the client and residents on behalf of FirstPort both online and onsite
- Keeping a full record of communication and email trails.
- Managing dedicated inbox for Hendon project
- Managing communications via the resident’s portals.
- Any other task to support the administering of this project.
Our Values
Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Property Administrator employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Administrator
✨Tip Number 1
Familiarise yourself with the residential property management sector. Understanding the key players, regulations, and common challenges in this field will help you speak confidently during interviews and demonstrate your knowledge.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to articulate your approach to resolving issues will highlight your suitability for the role.
✨Tip Number 3
Network with professionals in the property management industry. Attend local events or join online forums to connect with others in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 4
Research FirstPort's values and culture. Tailor your conversations and questions during the interview to reflect how your personal values align with theirs, demonstrating that you're a good fit for their team.
We think you need these skills to ace Property Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property or project administration. Emphasise your customer service skills and any relevant IT literacy, as these are key for the Property Administrator role.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the residential property management sector. Mention specific examples of how you've provided excellent customer service and managed communications effectively in previous roles.
Showcase Relevant Skills: In your application, clearly outline your ability to manage a busy workload and maintain records electronically. Use bullet points to make these skills stand out, as they are crucial for the position.
Prepare for Assessments: Be ready to complete verbal and numerical reasoning tests online as part of the application process. Brush up on these skills beforehand to ensure you perform well and demonstrate your capabilities.
How to prepare for a job interview at FirstPort
✨Showcase Your Customer Service Skills
As a Property Administrator, you'll be the first point of contact for residents. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Highlight specific examples that demonstrate your ability to communicate effectively and resolve issues.
✨Demonstrate Your Organisational Skills
This role requires managing multiple tasks and communications. During the interview, share how you prioritise your workload and keep track of important information. You might want to mention any tools or systems you've used to stay organised, as this will show your readiness for the role.
✨Familiarise Yourself with the Company Values
FirstPort values friendliness, inventiveness, respect, skill, and trustworthiness. Research these values and think about how your personal values align with them. Be ready to provide examples from your past work that reflect these principles, as it will demonstrate your fit within the company culture.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest in the position but also helps you assess if the company is the right fit for you. Consider asking about the challenges faced by the team or how success is measured in this role.
