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For Companies At a Glance
- Tasks: Assist Property Managers in managing residential properties and handle day-to-day enquiries.
- Company: Join a reputable property management firm with a focus on client satisfaction.
- Benefits: Permanent position or 6-month contract, competitive salary, and supportive work environment.
- Why this job: Gain valuable experience in property management while developing strong communication and organisational skills.
- Qualifications: Strong verbal and written communication skills, IT proficiency, and a commitment to customer service.
- Other info: Dynamic team atmosphere with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Job description
Job Role: Property Administrator
Location: Pembroke House, Torquay Road, Paignton, Devon, TQ3 2EZ
Salary: £18,750 – £19,500
Job Sector: Blenheims – A FirstPort Company
Hours: Monday to Friday 9am-5:30pm
Permanent position available or a 6 month FTC Contract
Job Purpose
To assist a dedicated number of Property Managers in the management of an allocated portfolio of largely residential block and estate properties, providing efficient and accurate administrative duties for the day to day management of the portfolio.
Critical Success Factors
· Provide Excellent Customer Service.
· Compliance to GDPR.
· Compliance to ARMA-Q and RICS Code of Practice.
· Compliance to the Landlord and Tenant, Commonhold and Leasehold Reform Act and other relevant legislation covering our industry day to day management activities.
· Compliance to Company Procedures.
· Develop and maintain a good working relationship with your Property Manager.
· Develop and maintain a good working relationship with clients and homeowners.
Core Activities
· To be the first point of contact for all day to day property management enquiries.
· To promptly answer calls, respond to emails and all other communications.
· To deal promptly and efficiently with all reactive maintenance enquiries.
· To maintain up to date property information and record keeping
· To efficiently prioritise your workload within your team.
· To ensure homeowner contact details are accurately recorded and kept up to date.
· To instruct contractors and raise Works Orders
· To prepare and complete mail merges.
· To assist with logging insurance claims and progressing claims
· To attend site visits or client meetings from time to time as directed by the Property Manager.
Core Outcomes
· To deliver high levels of customer service.
· To assist in the management a property portfolio to a high standard .
· To manage in accordance with policies and procedures set by Blenheims.
· To maintain client satisfaction.
· To uphold Blenheims core values.
· To achieve compliance to Health and Safety Legislation.
Key Relationships
· Designated Property Managers.
· Clients, homeowners and stakeholders within your designated portfolio.
· Contractors, Suppliers and other Professionals.
· Property Manager and Property Management Team.
· Administration Team.
· Client Services Team.
· Accounts Department.
Skills and Experience
· The verbal communication skills to communicate with a diverse client group.
· The written communication skills and numerical skills to produce good correspondance and reports.
· A commitment to providing excellent customer service.
· Good IT skills including Outlook, MS Word, Excel, knowledge of Qube an advantage.
· Experience working effectively within a team.
· Good organisational and time management skills, ability to multi task.
Property Administrator employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend industry events or join relevant online groups to meet potential employers and learn about job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your skills align with their needs, especially around customer service and compliance with regulations.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've effectively managed multiple tasks or projects. This will demonstrate your ability to handle the workload of a Property Administrator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Property Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Administrator role. Highlight relevant experience and skills that match the job description, like your communication skills and IT proficiency. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how your background aligns with our values. Keep it concise but engaging – we love a good story!
Showcase Your Customer Service Skills: Since delivering high levels of customer service is key for us, make sure to include examples of how you've excelled in this area. Whether it's handling enquiries or resolving issues, we want to know how you keep clients happy!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at FirstPort
✨Know Your Legislation
Familiarise yourself with the key legislation mentioned in the job description, such as GDPR and the Landlord and Tenant Act. Being able to discuss these topics confidently will show that you understand the legal framework of property management.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or improved client satisfaction, as this is crucial for the Property Administrator role.
✨Showcase Your IT Proficiency
Brush up on your IT skills, especially with Outlook, MS Word, and Excel. If you have experience with property management software like Qube, be ready to discuss it. You might even want to mention any relevant projects where you used these tools effectively.
✨Build Rapport with Your Interviewers
During the interview, focus on building a good rapport with your interviewers. Ask them about their experiences at the company and share your enthusiasm for working collaboratively with Property Managers and clients. A positive attitude can go a long way!
