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For Companies At a Glance
- Tasks: Support property management by handling resident enquiries and administrative tasks.
- Company: Join FirstPort, the UK's leading residential property service provider with over 40 years of experience.
- Benefits: Enjoy competitive pay, exclusive discounts, and comprehensive training to excel in your role.
- Why this job: Be part of a friendly team that values creativity, respect, and trust while making a real impact.
- Qualifications: Previous administrative experience in a fast-paced environment and a passion for customer service are essential.
- Other info: Flexible hours from Tuesday to Friday, perfect for students balancing studies and work.
The predicted salary is between 16420 - 23088 £ per year.
Job description
Job Role : Part Time Property Administrator
Location : Redhill, Surrey
Salary : £16,420- per annum
Job Sector : Large & Complex
Hours : Tuesday to Friday 9am to 4pm (24 hours per week)
As Recruitment Administrator you will contribute to our vision of being the UK\’s favourite residential property manager by :
- Building and maintaining long lasting relationships with stakeholders
- Proactively attending to the needs of the firm and working effectively and efficiently
- Championing the FirstPort values and four pillars and leading by example
The Property Administrator reports directly into the Development Manager
About You
You will be an experienced Administrator, who has worked closely within a fast-paced business, supporting and ensuring current needs were met across the organisation. We are looking for someone who has a genuine interest in Property and real flair for managing internal stakeholders and is passionate about customer service and learning best practices. You will be proactive, highly organised with excellent attention to detail and communication skills.
About Us
FirstPort is the UK\’s leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.
Main Responsibilities
- Acting as the first point of contact for any resident enquiries, answering all incoming calls and responding to emails.
- Providing excellent customer services to over 1000 leaseholders and residents.
- Managing the contractors log and the logbook for staff coming in and out.
- Raising orders, including working out the correct allocation to the schedule and apportionment and then seeking approval via the ADM.
- Producing block notices and letters for several site issues, such as : Breach of Lease, BBQ\’s, parking etc.
- Taking minutes when required at Board meetings or site meetings.
- Attending the weekly Monday site staff meetings and end of week meeting.
- Printing reports for the ADMs from MySight system.
- Maintaining the Handyman register of works, place tasks in the log from residents’ calls / emails.
- Any other task to support the administration of the office.
>Registering staff absences and sickness.
Our Values
Friendly – We look out for people\’s best interests and show them we care by dealing with them in a warm and friendly manner.
Inventive – We\’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people\’s opinions and needs. We understand the importance of the home and community in people\’s lives, and act with respect at all times.
Skilled – We\’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We\’re informed, and we\’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We\’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We\’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We\’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role, we\’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
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Part Time Property Administrator employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Property Administrator
✨Tip Number 1
Familiarise yourself with the property management sector. Understanding the basics of property administration and the specific challenges faced by companies like FirstPort will help you stand out during conversations.
✨Tip Number 2
Network with current or former employees of FirstPort. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Since the role involves interacting with residents and leaseholders, think of examples from your past experiences where you provided exceptional service.
✨Tip Number 4
Showcase your organisational skills. Be ready to discuss how you manage multiple tasks and priorities effectively, as this is crucial for a Property Administrator role.
We think you need these skills to ace Part Time Property Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any previous roles where you managed stakeholder relationships or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that reflects your genuine interest in property management. Mention specific examples of how you've demonstrated the values of friendliness, inventiveness, respect, skill, and trustworthiness in your previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as attention to detail, communication skills, and organisational abilities. Use bullet points for clarity and impact.
Prepare for Assessments: Be ready to complete verbal and numerical reasoning tests as part of the application process. Brush up on these skills beforehand to ensure you perform well.
How to prepare for a job interview at FirstPort
✨Know the Company Values
Familiarise yourself with FirstPort's values: Friendly, Inventive, Respectful, Skilled, and Trustworthy. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Administrative Skills
As a Property Administrator, you'll need strong organisational and communication skills. Prepare specific examples of how you've successfully managed administrative tasks in previous roles, such as handling resident enquiries or managing logs and reports.
✨Demonstrate Customer Service Passion
Since the role involves providing excellent customer service, be ready to share instances where you went above and beyond for customers. Highlight your proactive approach and ability to handle challenging situations with grace.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This shows your genuine interest in the role and the company. You might ask about the team dynamics, the challenges faced by the Property Administrator, or opportunities for professional development within FirstPort.
