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For Companies At a Glance
- Tasks: Be the friendly face at the front desk, assisting residents and visitors with queries and deliveries.
- Company: Join FirstPort, the UK's top residential property manager, caring for over 310,000 homes.
- Benefits: Enjoy competitive pay, exclusive discounts, and comprehensive training to excel in your role.
- Why this job: Make a real impact in residents' lives while working in a supportive and diverse environment.
- Qualifications: Excellent communication skills and a passion for customer service are essential; experience in high-end settings is a plus.
- Other info: Flexible hours available; perfect for students looking to gain valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
Job description
Job Role: Night Concierge
Location: Teddington, South West London
Salary: £24,00 per annum
Job Sector: Large & Complex
Hours: 4 days on and 4 days off 8pm-8am
As Concierge you will contribute to our vision of being the UK\’s favourite residential property manager by:
- Provide a high standard level of customer service to our residents and all visitors to the development.
- Act as main point of contact at the front desk.
- Assist with on-site deliveries, customer queries and service requests.
The Concierge reports directly into the Development Manager
About You
You will be a well-spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficiently attend to any enquires. You will have solid health and safety knowledge and any relevant qualifications will be beneficial such as IOSH.
About Us
FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.
Main Responsibilities
- Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.
- Manage on site booking requirements for key access areas, in and around the development.
- To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
- Manage and administer customer deliveries and returns, via development systems and protocol.
- Handle and administer residents’ keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
- To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
- Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.
- Investigate first level complaints within the development.
- Provide regular communication to customers with initial queries to resolution.
- Monitor the CCTV cameras / security access to review and track security concerns
Our Values
Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Night Concierge employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Concierge. Understanding the daily tasks, such as managing deliveries and handling customer queries, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in high-end residential developments. Be prepared to discuss specific examples of how you've provided excellent customer service and resolved issues in previous roles.
✨Tip Number 3
Showcase your communication skills. As a concierge, you'll need to build relationships with residents and visitors, so think of ways to illustrate your ability to connect with people effectively.
✨Tip Number 4
Research FirstPort's values and align your responses to reflect them. Being able to demonstrate how you embody their principles of friendliness, respect, and trustworthiness can set you apart from other candidates.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-end residential developments. Emphasise your customer service skills, communication abilities, and any specific qualifications like IOSH that relate to the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of FirstPort's values. Mention how your friendly, inventive, and respectful approach aligns with their mission to provide excellent service to residents.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively handled customer queries or complaints in the past. This will demonstrate your ability to resolve issues and build lasting relationships.
Prepare for Assessments: Be ready to complete verbal and numerical reasoning tests as part of the application process. Brush up on these skills beforehand to ensure you perform well and make a great impression.
How to prepare for a job interview at FirstPort
✨Showcase Your Customer Service Skills
As a Night Concierge, you'll be the first point of contact for residents and visitors. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in high-end environments.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and effective problem-solving. Think of specific situations where you've successfully resolved issues or complaints, and be ready to discuss these during your interview.
✨Familiarise Yourself with Health and Safety Protocols
Having solid health and safety knowledge is crucial. Brush up on relevant regulations and be prepared to discuss how you would handle safety concerns or emergencies in the development.
✨Emphasise Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently, and consider how you can build rapport with residents and visitors through effective communication.
