FirstPort is seeking a Customer Experience Team Leader in Luton to guide a high-performing customer service team and ensure top-quality responses for residents and customers. You will monitor call flow, set targets with the Customer Service Operations Manager and promote collaboration with Property/Development Managers to improve speed and quality of responses.
As a leader, you’ll coach staff, run meetings with performance analysis, and guarantee accurate verbal and written communications while
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Senior Customer Experience Lead – Property Services in Luton employer: FirstPort
Arnold & Baldwin is an award-winning independent firm of Chartered Surveyors based in London, known for its progressive work culture and commitment to employee development. With a focus on innovation and client relationships, we offer competitive salaries, generous benefits, and a supportive environment that encourages collaboration and personal growth. Join us to be part of a team that values your contributions and fosters a diverse and inclusive workplace.
