FirstPort is seeking a Customer Experience Team Leader in Luton to guide a dedicated team in delivering top-tier resident and customer service. The role involves leading the team, monitoring call flow, and collaborating with managers to improve response quality and speed.
You will report to the Customer Service Manager and bring a proven track record in a demanding customer service environment, with strong communication and IT skills. 35 hours per week on-site.
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Customer Experience Team Lead – Property Services in Luton employer: FirstPort
Arnold & Baldwin is an award-winning independent firm of Chartered Surveyors based in London, known for its progressive work culture and commitment to employee development. With a focus on innovation and client relationships, we offer competitive salaries, generous benefits, and a supportive environment that encourages collaboration and personal growth. Join us to be part of a team that values your contributions and fosters a diverse and inclusive workplace.
