At a Glance
- Tasks: Support client transitions and ensure smooth communication between teams.
- Company: Join FirstPort, a leader in UK residential property management.
- Benefits: Competitive salary, private medical insurance, and exclusive discounts.
- Other info: Diverse workplace with opportunities for professional development.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Exceptional customer service skills and strong communication abilities.
The predicted salary is between 24000 - 24000 £ per year.
Salary: From £24,000 per annum plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Client Transition Assistant, you will have full responsibility of the administration activities relating to the client transition process, ensuring information is passed to new agents in line with industry guidelines and that relevant teams complete actions where needed, as well as acting as the single point of contact for all new agents.
Key Responsibilities:
- Coordinate, to completion all the demobilisation activity, completing relevant documentation as part of the process, ensuring all customer requirements are met.
- Liaise with all relevant parties to ensure a smooth transition, ensuring relevant information is relayed appropriately and timely.
- Managing other deliverables to the process, using open communication and influencing skills to ensure required deadlines are met.
- Maintaining electronic filing systems.
- Compiling regular reports for distribution to the department and wider business.
- Update and ensure accuracy of CRM system and other databases.
- Collating and reviewing handover documentation.
- To carry out any other reasonable requests/duties to support the wide client services team.
- Ensure task ownership and aim to resolve issues first time.
Required Skills & Qualifications:
- Demonstrable experience of delivering an exceptional customer service.
- Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and clients with a resolution focused mentality, creative in your approach.
- Able to work with autonomy and as part of a wider team.
- Efficient in maintaining administration and record keeping electronically.
- Demonstrable ability dealing with problems and challenges effectively.
- Good knowledge of Health and Safety regulations.
- Ability to work under pressure resilient, able to prioritise and manage time effectively.
- Excellent IT skills, social-media awareness and up to date with new technology.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity: We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference? If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.
Client Transition Assistant in Luton employer: FirstPort
FirstPort is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With flexible working hours and a commitment to diversity, employees benefit from competitive salaries, comprehensive training, and exclusive discounts, all while contributing to a community-focused environment that values customer service and safety.
