At a Glance
- Tasks: Lead a dynamic team in managing a multi-property portfolio across London.
- Company: Join FirstPort, a forward-thinking leader in residential property management.
- Benefits: Competitive salary, car allowance, private medical insurance, and exclusive discounts.
- Other info: Supportive culture with opportunities for professional growth and development.
- Why this job: Make a real impact by elevating industry standards and delivering exceptional service.
- Qualifications: Experience in property management and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
Salary: Competitive salary dependent on experience, plus car allowance of £5,500 and other benefits.
Contract: Permanent
Hours: Monday to Friday: 9am to 5pm (35 hours per week)
Why FirstPort? FirstPort is on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating industry standards and being the most trusted and professional residential property management company.
Benefits & Growth
- Impactful work: directly support FirstPort’s mission to elevate industry standards and provide exceptional service to customers.
- Professional growth: access to accredited training and development programmes.
- Supportive environment: a culture of collaboration and innovation.
- Future opportunities: part of a forward‑thinking organisation shaping residential property management in the UK.
Leadership Principles
- Collaborative: work together, combining expertise to deliver outstanding outcomes for customers.
- Consistent: deliver dependable results, building trust with customers and colleagues.
- Simple: simplify the complex, ensuring financial processes are straightforward.
- Clear: communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As an Associate Director, you will manage a dynamic portfolio across London, ensuring smooth operations and exceptional service delivery. Lead and inspire a team of property managers, fostering growth through performance reviews, feedback, and coaching. Drive success by ensuring KPIs and SLAs are consistently achieved while creating a supportive, high‑performing team environment.
Key Responsibilities
- Lead cross‑functional meetings to set and review portfolio priorities, focusing on process improvements.
- Drive service innovation and promote a culture of service excellence across the team.
- Lead business development efforts, including sales meetings, presentations, and bids for growth and profitability.
- Oversee Property Manager action plans, managing risks and implementing corrective actions for at‑risk schemes.
- Conduct regular site audits and monitor KPIs to ensure standards are met across the portfolio.
- Ensure compliance with Health & Safety policies and procedures, addressing any non‑compliance issues.
- Manage escalated complaints, providing resolutions and handling major legal matters with support from the legal team.
- Proactively manage contractors and consultants to ensure efficient project completion within scope and specification.
Required Skills & Qualifications
- Property management professional with experience in managing a multi‑property portfolio.
- Inspirational leader with experience managing teams to deliver exceptional customer service.
- Confident and articulate communicator, able to build relationships with diverse customers and clients.
- Resolution‑focused with a creative approach to problem‑solving and effective issue resolution.
- Comprehensive understanding of Health & Safety regulations, building safety, and Leasehold management principles.
What’s in it for you?
We offer competitive salaries and benefit packages such as private medical insurance, pension contributions, and life assurance. Additional benefits include exclusive discounts and discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity and recruiting on merit. We will make adjustments to support applicants during recruitment and onboarding.
Ready to make a difference? If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Elevate your career. Reset the standard. Join FirstPort.
Associate Director in London employer: FirstPort
FirstPort is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With flexible working hours and a commitment to diversity, employees benefit from competitive salaries, comprehensive training, and exclusive discounts, all while contributing to a community-focused environment that values customer service and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like FirstPort.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like FirstPort? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit FirstPort's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Associate Director in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Associate Director role at FirstPort, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at FirstPort
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where FirstPort operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to FirstPort. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at FirstPort.
