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For Companies At a Glance
- Tasks: Coordinate lettings, manage customer queries, and conduct property viewings.
- Company: Join Beresford Ward, a family-run business with a strong reputation in Plymouth since 2000.
- Benefits: Enjoy competitive salaries, exclusive discounts, and comprehensive training support.
- Why this job: Be part of a supportive team that values excellent customer service and personal growth.
- Qualifications: Strong communication skills, IT proficiency, and a full clean driving licence required.
- Other info: Diversity is valued; job share applications are welcome.
The predicted salary is between 24000 - 36000 £ per year.
Location: Beresford Ward, Plymouth
Hours: 35 per week
Beresford Ward have been looking after Landlords' interests since 2000, and we are currently looking for a Lettings Coordinator to join our Plymouth-based office. We are looking for someone who is passionate about always providing excellent customer service, demonstrated through a proven track record. Experience within the property sector is desired but not essential.
You are an excellent communicator with the ability to negotiate and influence all customers and stakeholders. Your verbal and written skills will be of a high standard. You will be a pragmatic problem solver who is proactive in finding answers to ensure timely resolution for all customer queries. You should be able to work autonomously across multiple environments within a portfolio.
Self-motivated and proactive, you enjoy working independently but also value building relationships with supportive colleagues at regular team meetings. You are IT savvy and confident in using laptops and tablets. You are fluent in different MS packages and systems, enabling you to maintain administration and finance records electronically.
You must hold a full clean Driving Licence and provide your own transport to carry out viewings and inspections.
About Us
Beresford Ward is a family company that is now part of a wider network called the Campion group. We pride ourselves on delivering an exceptional experience for our customers from start to finish and really go the extra mile. We deal with a diverse range of properties in and around Plymouth and have a very loyal customer base.
The Benefits
Our customers deserve the best, and the same applies to our people. We’ll support you with all the technology, training, and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future, and look after your health.
Diversity
We’re committed to promoting diversity and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview, and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Lettings Co-ordinator employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Co-ordinator
✨Tip Number 1
Familiarise yourself with the local property market in Plymouth. Understanding the area, its demographics, and current rental trends will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires excellent communication and problem-solving abilities, think of examples from your past experiences where you've successfully resolved customer issues or improved their experience.
✨Tip Number 3
Network with professionals in the property sector. Attend local property events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for the interview by practising common questions related to lettings and property management. Be ready to discuss how you would handle specific scenarios that may arise in the role, showcasing your proactive approach.
We think you need these skills to ace Lettings Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the property sector. Use specific examples to demonstrate your communication skills and problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention your ability to work independently and your IT skills, as these are key aspects of the Lettings Coordinator role.
Highlight Relevant Skills: In your application, emphasise your negotiation and influencing skills. Provide examples of how you've successfully resolved customer queries in the past, showcasing your proactive approach.
Prepare for the Interview: If selected for an interview, be ready to discuss your experience in detail. Prepare to answer questions about how you would handle specific customer scenarios and demonstrate your knowledge of the property sector.
How to prepare for a job interview at FirstPort
✨Showcase Your Customer Service Skills
Since the role emphasises excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to resolve issues effectively and maintain a positive relationship.
✨Demonstrate Communication Proficiency
As an excellent communicator, be ready to discuss how you tailor your communication style to different audiences. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as this will be crucial during the interview.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you identified a problem, took initiative, and successfully resolved it. This will showcase your proactive nature and ability to work autonomously.
✨Familiarise Yourself with Relevant Technology
Since the role requires IT proficiency, brush up on your knowledge of MS packages and any property management software you might encounter. Being able to discuss your tech skills confidently will demonstrate your readiness for the role.
