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- Tasks: Provide top-notch customer service and manage on-site deliveries at a high-end residential development.
- Company: FirstPort, the UK's leading residential property service provider with over 40 years of experience.
- Benefits: Competitive pay, training support, and exclusive discounts for you and your family.
- Why this job: Join a friendly team and make a real difference in residents' lives every day.
- Qualifications: Experience in high-end residential settings and excellent communication skills are essential.
- Other info: Diverse workplace with opportunities for growth and development.
The predicted salary is between 10 - 16 £ per hour.
Location: Leeds
Pay Rate: £10.00 per hour
Hours: Temporary; various hours
As Concierge you will contribute to our vision of being the UK's favourite residential property manager by:
- Providing a high standard level of customer service to our residents and all visitors to the development.
- Acting as the main point of contact at the front desk.
- Assisting with on-site deliveries, customer queries and service requests.
The Concierge reports directly into the Development Manager.
About You
You will be a well-spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, empathetic and able to build lasting relationships with customers while efficiently responding to any enquiries. You will have solid health and safety knowledge, and any relevant qualifications will be beneficial such as IOSH.
Main Responsibilities
- Act as the main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.
- Manage on-site booking requirements for key access areas, in and around the development.
- Handle parcels and packages that have been delivered on a daily basis, which can range from 50 to 500 parcels and packages a day.
- Manage and administer customer deliveries and returns via development systems and protocol.
- Handle and administer residents’ keys, ensuring these are signed in and out daily in line with development systems and protocol.
- Conduct site walk rounds daily, reporting all faults/maintenance and repairs to the development manager and relevant contractor.
- Investigate faults and issues that arise within the development, documenting these within the handover log.
- Investigate first-level complaints within the development.
- Provide regular communication to customers from initial queries to resolution.
- Monitor CCTV cameras/security access to review and track security concerns.
Our Values
- Friendly: We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.
- Inventive: We’re creative and resourceful, striving to improve what we do and how we do it.
- Respectful: We listen, consult and take on-board people’s opinions and needs.
- Skilled: We take great pride in our work to consistently deliver the highest standards and value for money.
- Trustworthy: We’re professional, reliable, open and honest.
The Benefits
We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages, including exclusive discounts on extra benefits.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply? Click the apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview.
Concierge in Leeds employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Leeds
✨Tip Number 1
Make sure to research FirstPort and the specific development you're applying for. Knowing the ins and outs of the company and its values will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a concierge, you'll need to be friendly and approachable. Try role-playing common scenarios with a friend to get comfortable with handling customer queries and complaints.
✨Tip Number 3
Dress to impress! Since you'll be the first point of contact for residents and visitors, looking presentable is key. Choose an outfit that reflects professionalism while still being comfortable for a busy day at the front desk.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and ready to embrace the tools we use at FirstPort.
We think you need these skills to ace Concierge in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a Concierge, you'll be the face of our development, so make sure your application highlights your customer service experience. Share specific examples of how you've gone above and beyond for customers in the past.
Tailor Your CV to the Role: We want to see how your skills match what we're looking for. Make sure to tweak your CV to reflect the key responsibilities and values mentioned in the job description. This shows us you’re serious about the role!
Be Clear and Concise: When answering application questions, keep it straightforward. We appreciate clarity, so avoid fluff and get straight to the point. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to showcase your enthusiasm for joining our team.
How to prepare for a job interview at FirstPort
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge. Familiarise yourself with the key tasks mentioned in the job description, like managing deliveries and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Concierge, excellent communication is crucial. Prepare examples from your past experiences where you've effectively resolved customer issues or built relationships. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you identified a problem and took action to resolve it. This will highlight your ability to think on your feet, which is essential for a Concierge.
✨Emphasise Your Customer Service Mindset
FirstPort values a friendly and respectful approach. During the interview, share your passion for providing exceptional customer service. Mention any relevant experience in high-end environments and how you ensure residents feel valued and cared for.