At a Glance
- Tasks: Coordinate key client accounts and ensure effective communication across teams.
- Company: Join FirstPort, a leader in UK residential property management.
- Benefits: Competitive salary, private medical insurance, pension contributions, and gym discounts.
- Other info: Diverse and supportive environment with opportunities for growth.
- Why this job: Make a real impact in property management while developing your career.
- Qualifications: 2+ years in residential real estate and strong stakeholder relationship skills.
The predicted salary is between 30000 - 40000 £ per year.
Salary & Benefits
Competitive Salary & Benefits Package
Contract Permanent
Hours Monday to Friday - 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort is on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
Core Leadership Principles
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Key Account Coordinator, you will act as the central coordinator for a key national client, ensuring effective communication, tracking delivery against commitments, and supporting both operational and senior stakeholder engagement. You will also play a key role in embedding best practice use of CRM systems to support stakeholder management, enabling a more structured, transparent, and data‑driven approach to account management.
Key Responsibilities
- Act as the primary coordination point for a key client account, supporting both operational teams and senior stakeholders.
- Attend regular client meetings across operational, regional, and senior levels, ensuring effective preparation and follow‑up.
- Take ownership of minute taking, ensuring accurate capture of discussions, decisions, and agreed actions.
- Maintain and manage action logs, tracking progress, following up with stakeholders, and ensuring timely delivery of commitments.
- Coordinate internal updates and reporting, ensuring alignment across regional teams and central functions.
- Support the preparation of client presentations, reports, and meeting materials.
- Act as a point of escalation support, ensuring issues are captured, tracked, and communicated clearly.
- Champion and role model the effective use of CRM systems to manage stakeholder interactions, track engagement, and maintain accurate account data.
- Support data‑driven account management by maintaining up‑to‑date records, generating insights, and enabling informed decision‑making.
- Build and maintain strong working relationships with both internal teams and client representatives.
- Support continuous improvement by identifying opportunities to enhance processes, communication, and client experience.
- Assist with broader account management activities, including stakeholder mapping, engagement planning, and supporting growth opportunities where appropriate.
- Deliver structured updates, insight reports, and recommendations that support client ambitions and reinforce FirstPort’s strategic partnership.
Required Skills & Qualifications
- Minimum 2+ years experience in residential real estate, either on the managing agent or developer side.
- Proven success in building relationships with stakeholders, ideally within the new build sector.
- Strong knowledge of developer needs and expectations.
- Excellent communication, negotiation, and presentation skills.
- Strategic mindset with strong commercial awareness and analytical skills.
- Proficient in Microsoft Office and CRM systems.
Benefits
We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on‑boarding process.
Apply
If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Key Account Coordinator employer: FirstPort
FirstPort is an exceptional employer, dedicated to redefining excellence in UK residential property management. With a strong focus on collaboration, consistency, and clarity, we foster a supportive work culture that prioritises employee growth through comprehensive training and development opportunities. Located in a vibrant area, our team enjoys competitive salaries, a robust benefits package including private medical insurance and discounted gym memberships, and a commitment to diversity and inclusion, making FirstPort a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Coordinator
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like FirstPort.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like FirstPort? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit FirstPort's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Key Account Coordinator
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Key Account Coordinator role at FirstPort, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at FirstPort
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where FirstPort operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to FirstPort. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at FirstPort.
