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For Companies At a Glance
- Tasks: Lead a dynamic HR team to deliver top-notch people services and improve HR processes.
- Company: Join a forward-thinking organisation focused on enhancing employee experiences.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values innovation and teamwork.
- Qualifications: Experience in HR management and strong organisational skills are essential.
- Other info: This role offers a chance to make a real impact in HR services.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Role: HR Shared Services Team Leader
Location: Hybrid, Luton / Worcester Office
Hours: 35 per week, Monday to Friday
Responsibilities
- Leading and developing the MyHR (Shared Services) Team to provide an excellent ‘People’ service to our colleagues.
- Identifying opportunities to drive increased performance, capability and effectiveness across the HR services team.
- This role reports to the People Services Manager and has a team of HR Administrators of up to 5 direct reports.
- Lead and develop the team to provide an accurate and efficient core HR administration service for our colleagues and internal stakeholders.
- Work to achieve or exceed the Service Level Agreement (SLA) targets by coordinating the team’s daily work tasks, identifying opportunities for improving processes and developing the team.
- Monitor daily service requests / work tasks and call volumes with resources being rotated to meet demands to ensure smooth operations of HR Services.
- Ensure that service requests / work tasks are well organised, prioritised and delegated to HR Administrators on a daily basis, ensuring work is completed within agreed SLAs.
- Identify early service requests / work tasks or situations, which have potential to become complicated or cause issues, and ownership taken until resolution or escalation as appropriate.
- Provide regular feedback on daily operations, potential colleague issues, team working and any areas for improvements.
- Support HR Administrators and new team members with day to day work tasks / service requests and developing their skills and knowledge.
Skills & Experience
- Experience of managing people within a HR Shared Service environment.
- Proven understanding of end to end HR processes, HR policies and procedures.
- Ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing.
- Extremely well organised with the ability to plan and prioritise a busy workload and meet agreed targets / deadlines.
- Able to manage multiple customer requirements cases simultaneously.
- Proven ability to influence effectively across all levels of the organisation.
- Proactive and practical approach to problem solving and ability to identify areas for improvements in process, services and team ways of working.
- Highly organised with ability to plan, delegate prioritise and multitask high volumes of daily service / work requests.
- Able to coach team members to improve performance and develop skills.
- Excellent task and time management skills.
- Ability to work within a team and on own initiative, providing feedback to team members and support where needed.
- Proven ability to communicate in a clear, understandable and concise manner, both verbally and in writing.
- Proficient IT skills including MS Word, MS Excel and MS PowerPoint.
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HR Shared Services Team Lead employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Shared Services Team Lead
✨Tip Number 1
Familiarise yourself with the latest HR trends and best practices, especially in shared services. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in HR shared services through platforms like LinkedIn. Engaging with others in the industry can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or resolved issues in previous roles. Being able to articulate your problem-solving skills will be crucial for this position.
✨Tip Number 4
Showcase your leadership abilities by highlighting any experience you have in coaching or developing team members. This is key for the HR Shared Services Team Lead role, so be ready to share relevant stories.
We think you need these skills to ace HR Shared Services Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR Shared Services. Focus on your leadership skills, ability to manage teams, and any specific achievements that demonstrate your capability to meet SLA targets.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about leading an HR team. Mention specific examples of how you've improved processes or resolved issues in previous roles, showcasing your proactive approach.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as your understanding of HR processes, organisational abilities, and experience in coaching team members. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at FirstPort
✨Showcase Your Leadership Skills
As a Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you developed team members and improved performance.
✨Understand HR Processes Thoroughly
Make sure you have a solid grasp of end-to-end HR processes and policies. Be ready to discuss specific HR scenarios and how you would handle them, showcasing your problem-solving skills.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks and prioritise effectively. You might be asked about how you would organise daily work for your team, so come prepared with strategies that ensure efficiency and meet SLAs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle potential issues within the team. Think of examples where you've identified problems early and taken proactive steps to resolve them, demonstrating your practical approach to problem-solving.
