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For Companies At a Glance
- Tasks: Keep homes and communal areas spotless while serving meals with a smile.
- Company: Join FirstPort, the UK's leading residential property service provider.
- Benefits: Enjoy competitive pay, exclusive discounts, and comprehensive training.
- Why this job: Make a real difference in residents' lives while working in a friendly team.
- Qualifications: Experience in housekeeping or customer service is a plus.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
The predicted salary is between 12000 - 16000 £ per year.
Location: Tonbridge, Kent
Salary: £14,199.60 per annum plus benefits
Job Sector: Retirement - Assisted Living
Hours: Monday to Friday 8:30am-2:30pm (28.75 hours per week)
As Housekeeper & Server, you will contribute to our vision of being the UK's favourite property manager by:
- Providing an efficient housekeeping service to our customers within their individual homes and to the communal areas of the development.
- Serving meals to the residents' tables following procedures in a courteous and friendly manner.
The Housekeeper & Server reports to the Head Housekeeper and the Estate Manager.
About You
You should currently be working within or have experience of housekeeping or serving customers within a team environment and have a passion for providing an exceptional level of customer service at all times. You are organised and able to prioritise tasks to meet time deadlines consistently. You are punctual, reliable, and have excellent attention to detail. You have experience in emergency situations and remain calm to take necessary actions with a high standard of professionalism. Your ideal role will be varied, where you enjoy working with people and helping to enhance their lifestyle on a day-to-day basis.
Main Responsibilities
- Vacuum, dust and spot clean all common areas, hallways and patios, paying special attention to the main entry area.
- Service customers’ apartments, including general household cleaning duties, changing bed and bath linens, and removing sealed rubbish bags if requested.
- Deep clean communal areas and apartments as needed.
- Serve meals to customers' tables or apartments following Assisted Living procedures.
- Clear dishes from tables and wash tables and chairs.
- Follow sanitation and safety procedures.
- Complete any other tasks as required by our customers following appropriate training guidelines.
Our Values
- Friendly: We look out for people’s best interests and show we care by dealing with them in a warm and friendly manner.
- Inventive: We’re creative and resourceful, striving to improve what we do and how we do it.
- Respectful: We listen, consult, and take on-board people’s opinions and needs.
- Skilled: We take great pride in our work to consistently deliver the highest standards and value for money.
- Trustworthy: We’re professional, reliable, open, and honest.
The Benefits
We’ll support you with all of the technology, training, and support that you need to do your job well. We offer competitive salaries and a range of benefit packages, including exclusive discounts on extra benefits to help you and your family.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply? Click the apply button to start your application for this role. You may be asked to upload your CV and answer a few questions, and complete verbal and numerical reasoning tests online. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview.
Housekeeper & Server 6795 employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper & Server 6795
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FirstPort. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to housekeeping and customer service. Prepare your responses, focusing on your experience and how it aligns with the role. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress the part! For a Housekeeper & Server role, smart casual is usually a safe bet. You want to look professional but also approachable. Remember, first impressions count, so make sure you’re looking sharp!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Housekeeper & Server 6795
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housekeeping and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Show Your Personality: When writing your cover letter, let your personality shine through! We value friendliness and respect, so share a bit about why you’re passionate about helping others and how you embody these values.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your answers are easy to read and directly address the questions we ask.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FirstPort
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housekeeper & Server. Familiarise yourself with tasks like vacuuming, serving meals, and maintaining cleanliness in communal areas. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with residents, be prepared to discuss your experience in providing exceptional customer service. Think of specific examples where you've gone above and beyond for customers, and how you handle difficult situations with professionalism and care.
✨Demonstrate Your Organisational Skills
The job requires being organised and meeting deadlines. During the interview, share examples of how you've successfully managed multiple tasks or prioritised your workload in previous roles. This will highlight your ability to stay on top of things in a busy environment.
✨Emphasise Teamwork and Reliability
As you'll be working within a team, it's important to convey your reliability and ability to work well with others. Discuss your past experiences in team settings, how you contribute positively, and why being punctual and dependable is crucial in a role like this.