At a Glance
- Tasks: Respond to emergencies, maintain safety systems, and oversee communal areas.
- Company: FirstPort, the UK's leading property management company with over 40 years of experience.
- Benefits: Competitive salary, private medical insurance, pension contributions, and exclusive discounts.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Join a supportive team and make a real difference in residents' lives.
- Qualifications: Passion for customer service, strong communication skills, and basic IT knowledge.
Salary: £1,989.00 per annum, plus benefits
Hours: Every other week - Sunday 3pm-9pm (3 hours per week)
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
Main Responsibilities:
- Respond promptly and appropriately to emergencies, summoning assistance from the relevant authorities when required.
- Monitor and maintain building safety systems, including communications, fire alarms, fire appliances, lighting, and temperature controls.
- Clean, maintain, and oversee communal areas, gardens, and grounds, reporting any defects or issues to the line manager.
- Supervise security arrangements, regulate communal spaces and car parking areas, and report any breaches of lease rules and regulations.
- Safeguard and manage master keys in line with strict company procedures at all times.
- Build positive working relationships with colleagues and promote company initiatives, including Retirement Homesearch where applicable.
- Provide a high level of resident engagement, demonstrating excellent communication, diplomacy, and a consistently caring approach.
- Act as a role model by upholding company values, the Customer Charter, and the Code of Business Conduct, even in challenging situations.
About you:
- Customer service: a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication: a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety: an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
- IT: able to operate Microsoft Office applications, and confident in learning new systems.
- Administration: organised, methodical and experience of keeping accurate records.
- Personal: an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
The Benefits:
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity:
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
