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For Companies At a Glance
- Tasks: Lead a team to provide top-notch customer service and manage front desk operations.
- Company: FirstPort is the UK's leading residential property service provider, managing over 310,000 homes.
- Benefits: Enjoy competitive salaries, exclusive discounts, and comprehensive training support.
- Why this job: Join a friendly, inventive team dedicated to enhancing community living and delivering excellence.
- Qualifications: Experience in luxury property management and strong customer service skills are essential.
- Other info: Diversity is valued; applications from job share candidates are welcomed.
The predicted salary is between 36000 - 60000 £ per year.
Job description
Job Role: Head Concierge
Location: Chelmsford
Salary: £28,000 per annum
Job Sector: Large & Complex
Hours: Monday – Thursday 7am-7pm
As Head Concierge you will contribute to our vision of being the UK\’s favourite residential property manager by:
- Provide a high standard of customer service to our residents and all visitors to the development
- Act as main point of contact at the front desk, creating a welcoming atmosphere
- Managing a team, driving excellence in line with the company’s 4 pillars
The Head Concierge reports directly into the Development Manager.
About You
You will have experience working in a similar role in a high-end or luxury development. You will have excellent customer service skills having successfully managed key relationships with stakeholders. You will be innovative and knowledgeable, with previous staff management and property management or facilities management skills.
About Us
FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.
Main Responsibilities
- Provide front of house facilities and services to our customers
- Identify and deliver on-going training needs to support the concierge team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met.
- Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required
- Ensure all communal areas and other aspects of the development are presentable to the highest standard and each staff member is performing as required.
- Undertake parcel and post facility and distribution to customers.
- Effective positive liaison with customers, addressing queries and concerns in a timely manner.
- Regular site inspections and reporting notable matters to the Development Manager so that work orders can be raised where necessary.
- In conjunction with the development manager, monitoring and supervising contractors carrying out works on and around the development.
- Undertake development equipment and emergency systems tests weekly and keep a log as required.
- Monitor security on site and track and resolve security concerns.
Our Values
Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Head Concierge employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Familiarise yourself with FirstPort's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially focusing on being friendly, inventive, and trustworthy.
✨Tip Number 2
Highlight your experience in managing teams and delivering high-quality customer service. Be prepared to share specific examples of how you've successfully led a team in a similar high-end environment, showcasing your leadership skills.
✨Tip Number 3
Network within the property management sector. Attend industry events or join relevant online forums to connect with professionals who may have insights about FirstPort or can provide referrals that could strengthen your application.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you had to resolve conflicts or improve service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-end or luxury developments. Emphasise your customer service skills and any previous roles where you managed teams or key relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of FirstPort's values. Mention how your skills align with their mission to provide excellent customer service and manage properties effectively.
Showcase Leadership Experience: In your application, detail your experience in staff management and training. Provide examples of how you've driven excellence in previous roles, as this is crucial for the Head Concierge position.
Prepare for Assessments: Be ready to complete verbal and numerical reasoning tests as part of the application process. Brush up on these skills beforehand to ensure you perform well and demonstrate your capabilities.
How to prepare for a job interview at FirstPort
✨Showcase Your Customer Service Skills
As a Head Concierge, exceptional customer service is key. Prepare examples of how you've gone above and beyond for residents or guests in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Leadership Experience
Since you'll be managing a team, be ready to discuss your leadership style. Share specific instances where you successfully trained or motivated staff, and how you ensured high standards were met within your team.
✨Familiarise Yourself with the Company Values
FirstPort values friendliness, inventiveness, respect, skill, and trustworthiness. Think about how your personal values align with these and prepare to discuss how you embody them in your work.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
