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- Tasks: Manage properties, ensuring exceptional service and compliance with regulations.
- Company: Join FirstPort, the UK's largest residential property manager.
- Benefits: Competitive salary, training, tech support, and exclusive discounts.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy autonomy, teamwork, and opportunities for growth in a dynamic environment.
The predicted salary is between 30000 - 40000 £ per year.
As a property manager, you will contribute to our vision of being the UK's favourite residential property manager by:
- Providing an exceptional Property Management and service to our customers; ensuring that our customer experience is engaging and frustration-free.
- Working within our Four Pillar strategy to complete tasks that ensure the building is well maintained for the landlord and our customers so that we can demonstrate full compliance with our statutory obligations as appointed Property Manager.
- Demonstrating and living our values to naturally gain new leads and grow the business.
This role reports to the regional manager and has a team of up to 10 direct reports and sometimes up to 10 indirect reports depending on your portfolio.
About You
You will be passionate about providing excellent customer service at all times and this will have been demonstrated through a proven track record. You may already work within the property sector; this experience and knowledge is desired but not essential. You will be an excellent communicator with the ability to negotiate and influence with all customers and stakeholders, demonstrating this through your ability to effectively chair and present meetings and deliver complex updates and financial information to different audiences. Your verbal and written skills will be of a high standard. You will be a pragmatic problem solver who is proactive in finding answers to ensure timely resolution for all customer queries. You should be able to work with autonomy across multiple environments within a portfolio.
Previous experience of challenging and/or emergency situations where you always remain calm and take necessary actions with a high standard of professionalism is essential. Health and safety is of great importance to you, and you have experience of performing regular checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, enjoying working independently but also valuing supportive colleagues you can build relationships with at regular team meetings. You should be IT savvy and confident in using laptops/tablets, fluent in different MS packages and systems, and efficient in maintaining administration and finance records electronically.
Your ideal role will be varied, where you’re not stuck behind a desk all day; you enjoy working with people and helping to enhance their lifestyle on a day-to-day basis. You also will like to travel and meet new people across our organisation.
About Us
FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after people's homes. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.
Main Responsibilities
- As a remote manager, you will be autonomous in managing your own diary. You will visit each property at regular intervals and will need to prioritise sites that require more of your time and attention.
- Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decisions and disputes; encouraging open two-way communication and information cascade.
- Manage and authorise all expenditure throughout the year, maintaining cash flow to prevent critical funding issues and ensuring value for money for customers and clients whilst reviewing service charge audited accounts and budgets.
- Liaise with the credit control function to ensure effective debt management of the portfolio, inclusive of initial collection of routine service charge arrears.
- Ensure that all the property is managed in accordance with key Health and Safety legislation including but not limited to Fire Safety, Asbestos and Legionella/water hygiene control regulations acting as the 'Responsible' Person for on-site Fire Safety regulation purposes.
- Conduct comprehensive site inspections and visits of your portfolio ensuring portfolio KPI’s are achieved throughout the year in line with Four Pillars strategy.
- Complete all Fire, Health and Safety risk assessment/site inspection follow-up actions within the defined timescales and take ownership of any Enforcement action and respond accordingly without delay to the relevant authorities.
- Ensure timely delivery of major works and remedial planned works are undertaken whilst managing contracts with affiliated external Contractors overseeing their performance and scope of work, to enable us to meet the needs and expectations of our customers.
- Deliver professional and effective mobilisation and management of new schemes that are brought into FirstPort management.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Property Manager in Devon employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Property Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for property management roles and practice your responses. Make sure you can showcase your customer service skills and problem-solving abilities, as these are key in this line of work.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the latest property management software and tools. Being IT savvy is a big plus, so be ready to discuss how you've used technology to improve efficiency in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at FirstPort and contributing to our vision of being the UK's favourite residential property manager.
We think you need these skills to ace Property Manager in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Property Manager role. Highlight your customer service experience and any relevant property management knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about property management. Share specific examples of how you've provided excellent service or solved problems in the past – we love hearing real stories!
Show Off Your Communication Skills: Since this role requires strong verbal and written communication, ensure your application is clear and professional. Use concise language and check for any typos – we want to see your best work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at FirstPort
✨Know Your Portfolio
Before the interview, take some time to research the properties you’ll be managing. Familiarise yourself with their unique features and any recent developments in the area. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you resolved issues or improved a customer's experience. This will highlight your passion for customer satisfaction, which is crucial for a Property Manager.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. You might want to prepare a brief presentation on a relevant topic or discuss how you would handle a challenging situation. This will demonstrate your ability to communicate effectively and influence decisions.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you faced challenges, particularly in property management or customer service. Be ready to explain your thought process and the steps you took to resolve the issue, showcasing your calmness and professionalism under pressure.