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For Companies At a Glance
- Tasks: Lead a team to ensure top-notch property management and customer service.
- Company: Join FirstPort, the UK's leading residential property service provider with over 40 years of experience.
- Benefits: Enjoy competitive pay, flexible hybrid work, and exclusive discounts for you and your family.
- Why this job: Be part of a friendly, inventive culture that values respect and trust while making a real impact.
- Qualifications: Experience in operational management and health & safety is essential; leadership skills are a must.
- Other info: Part-time role with 21 hours per week, perfect for balancing studies and work.
The predicted salary is between 36000 - 60000 £ per year.
Job description
Job Role : Development Manager- Part Time / Hybrid
Location : Dartford Kent
Salary : £24,000 per annum plus benefits
Job Sector : Large & Complex
Hours : 21 hours per week-
Mon, Wed, Frid 9.00am – 5.00pm
As Development Manager you will contribute to our vision of being the UK\’s favourite residential property managerby :
- Adopting a proactive and strategic focus, having overall operational accountability for a development, compliance, health safety and wellbeing, service excellence and value for money.
- Ensuring all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
- Being passionate about delivering consistently high standards of customer service, working within our Four Pillar strategy, ensuring our development is well maintained and demonstrate full compliance with our own policies, procedures and internal performance measures.
The Development Manager reports directly into the Regional Manager.
About You
You will be an experienced operational manager who has successfully run a large and complex estate with multi-facilities. You are an expert in all things health and safety and have implemented new systems and procedures in your last role. As an inspiring people leader, you work closely with your team to achieve the best results for your workforce and customers. You will be financially astute and able to set budgets incompliance with lease agreements. It will be beneficial if you have mobilised new developments and have experience in working with property developers.
About Us
FirstPortis the UK’s leading residential property service provider, caring for 310,000 homes in England,Walesand Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees,FirstPortworks with developers, investors, freeholders and over 1,300 Resident Management Companies.
Main Responsibilities
- Delivering effective service levels, and acting as the FirstPort representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained. To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
- Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reportsproviding constructive feedback and coaching, ensuring KPI’s and SLAs are met.
- Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
- Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
- Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
- Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
- Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
- Support with the monitoring and supervision of contractors, carrying out works on and around the development. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive / planned works are conducted to a high quality.
- To ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
- Carry out regular inspection audits of the site and take / organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.
Our Values
Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders
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Development Manager employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Development Manager
✨Tip Number 1
Familiarise yourself with FirstPort's values and mission. When you understand what they stand for, you can tailor your conversations and demonstrate how your experience aligns with their goals during interviews.
✨Tip Number 2
Network with current or former employees of FirstPort on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you prepare better for your interview.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your operational management skills, particularly in health and safety. Be ready to discuss how you've implemented systems and procedures effectively.
✨Tip Number 4
Research the local property market in Dartford and surrounding areas. Understanding the community and its needs will allow you to speak knowledgeably about how you can contribute to FirstPort's success in that region.
We think you need these skills to ace Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational management, health and safety, and customer service. Use specific examples that demonstrate your ability to manage large estates and lead teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for property management and aligns with FirstPort's values. Mention how your skills and experiences make you the ideal candidate for the Development Manager role.
Highlight Relevant Achievements: In your application, focus on achievements that showcase your financial acumen, such as budget management or cost control. Include metrics where possible to quantify your success.
Prepare for Assessments: Be ready to complete verbal and numerical reasoning tests as part of the application process. Brush up on these skills beforehand to ensure you perform well.
How to prepare for a job interview at FirstPort
✨Showcase Your Leadership Skills
As a Development Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to training, feedback, and performance management.
✨Understand Health and Safety Regulations
Given the importance of health and safety in this role, brush up on relevant regulations and be ready to discuss how you've implemented safety measures in previous positions. This will show your expertise and commitment to compliance.
✨Prepare for Financial Discussions
Since the role involves budget management and financial reporting, be prepared to discuss your experience with setting budgets and managing costs. Bring examples of how you've successfully controlled expenditure in past roles.
✨Emphasise Customer Service Excellence
FirstPort values high standards of customer service. Be ready to share specific instances where you've gone above and beyond to ensure customer satisfaction, and how you plan to maintain these standards in your new role.
