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- Tasks: As a Debt Controller, you'll manage customer debt and ensure timely payments through excellent service.
- Company: Join Mainstay, the UK's favourite property manager, dedicated to exceptional service and teamwork.
- Benefits: Enjoy a hybrid role with free parking and a short walk from New Milton Train Station.
- Why this job: Be part of a dynamic team focused on continuous improvement and making a real impact.
- Qualifications: IT literate with strong MS Office skills; teamwork and problem-solving abilities are essential.
- Other info: Diversity is valued here; we welcome applications from all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
Job description
Job Role: Debt Controller
Location: Hybrid role -Free Parking, 10-15 minute walk from New Milton Train Station
Hours: 35 hours per week – Monday to Friday
As a Debt Controller you will contribute to our vision of being the UKs favourite property manager by:
- Ensuring the timely arrears chasing of customer debt through first class customer service, whilst maintaining strong communications with internal departments.
The Debt Controller reports into the Debt Control Team Leader
About You
- As you are able to work collaboratively with a team and department, you are also able to take ownership of issues and see through to resolution.
- You are passionate about improving levels of service, and keen to support change and continuous improvement.
- Being fully IT literate and confident with MS Office, means you also have the ability to work on multiple different systems simultaneously.
Main Responsibilities
- Credit control in accordance with Debt Collection procedure for all England & Wales managed properties
- Responding to solicitor queries and providing any requested documents to assist in the recovery of arrears
- Recovery of all Housing Association Debt
- Recovery of all Landlord/Developer voids
- Working with internal departments to assist with customer queries to ensure there is no block to settlement of all debts.
- All customer communications are responded to appropriately and in line with service level agreements.
- · General administration tasks required for debt control functions and recording actions
Diversity
We’re committed to promoting diversity at Mainstay and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click here to apply for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Debt Controller employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Controller
✨Tip Number 1
Familiarise yourself with the debt collection procedures specific to the UK, especially those related to housing associations and property management. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication. Consider role-playing scenarios where you handle difficult conversations or resolve disputes, showcasing your ability to maintain professionalism under pressure.
✨Tip Number 3
Network with professionals in the property management and debt control sectors. Attend relevant events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals for the position.
✨Tip Number 4
Prepare for the verbal and numerical reasoning tests by practising sample questions online. Being well-prepared will boost your confidence and help you perform better, making a strong impression during the selection process.
We think you need these skills to ace Debt Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Debt Controller. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in credit control, customer service, and any relevant IT skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage debt effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for improving service levels and your commitment to teamwork. Provide specific examples of how you've successfully resolved issues in previous roles, showcasing your problem-solving skills.
Prepare for Assessments: Be ready to complete verbal and numerical reasoning tests as part of the application process. Practice similar tests online to familiarise yourself with the format and improve your confidence before the assessment.
How to prepare for a job interview at FirstPort
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Debt Controller. Familiarise yourself with credit control procedures and be ready to discuss how your experience aligns with these tasks.
✨Showcase Your Communication Skills
Since the role involves strong communication with both customers and internal departments, prepare examples that demonstrate your ability to handle customer queries effectively and maintain clear communication.
✨Highlight IT Proficiency
Being IT literate is crucial for this position. Be prepared to discuss your experience with MS Office and any other systems you've used in previous roles, especially those related to debt recovery or customer service.
✨Demonstrate Problem-Solving Abilities
The job requires taking ownership of issues and seeing them through to resolution. Think of specific instances where you've successfully resolved problems, particularly in a team setting, and be ready to share these during the interview.
