Job description
Job Role: Debt Controller
Location: Hybrid role -Free Parking, 10-15 minute walk from New Milton Train Station
Hours: 35 hours per week - Monday to Friday
As a Debt Controller you will contribute to our vision of being the UKs favourite property manager by:
- Ensuring the timely arrears chasing of customer debt through first class customer service, whilst maintaining strong communications with internal departments.
The Debt Controller reports into the Debt Control Team Leader
About You
- As you are able to work collaboratively with a team and department, you are also able to take ownership of issues and see through to resolution.
- You are passionate about improving levels of service, and keen to support change and continuous improvement.
- Being fully IT literate and confident with MS Office, means you also have the ability to work on multiple different systems simultaneously.
Main Responsibilities
- Credit control in accordance with Debt Collection procedure for all England & Wales managed properties
- Responding to solicitor queries and providing any requested documents to assist in the recovery of arrears
- Recovery of all Housing Association Debt
- Recovery of all Landlord/Developer voids
- Working with internal departments to assist with customer queries to ensure there is no block to settlement of all debts.
- All customer communications are responded to appropriately and in line with service level agreements.
- General administration tasks required for debt control functions and recording actions
Diversity
We’re committed to promoting diversity at Mainstay and recruit on merit. We will consider applications from job share applicants.
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Debt Controller employer: FirstPort
Arnold & Baldwin is an award-winning independent firm of Chartered Surveyors based in London, known for its progressive work culture and commitment to employee development. With a focus on innovation and client relationships, we offer competitive salaries, generous benefits, and a supportive environment that encourages collaboration and personal growth. Join us to be part of a team that values your contributions and fosters a diverse and inclusive workplace.
