At a Glance
- Tasks: Manage customer debt and ensure timely payments through excellent service.
- Company: Join a leading property management company with a focus on teamwork.
- Benefits: Hybrid work, free parking, and a supportive work environment.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Make a difference in customer service while developing your career in finance.
- Qualifications: Strong communication skills and proficiency in MS Office required.
The predicted salary is between 28800 - 42000 € per year.
Location: Hybrid role - Free Parking, ***** minute walk from New Milton Train Station
Hours: 35 hours per week - Monday to Friday
As a Debt Controller you will contribute to our vision of being the UKs favourite property manager by:
- Ensuring the timely arrears chasing of customer debt through first class customer service, whilst maintaining strong communications with internal departments.
The Debt Controller reports into the Debt Control Team Leader.
About You
As you are able to work collaboratively with a team and department, you are also able to take ownership of issues and see through to resolution. You are passionate about improving levels of service, and keen to support change and continuous improvement. Being fully IT literate and confident with MS Office, means you also have the ability to work on multiple different systems simultaneously.
Main Responsibilities
- Credit control in accordance with Debt Collection procedure for all England Wales managed properties
- Responding to solicitor queries and providing any requested documents to assist in the recovery of arrears
- Recovery of all Housing Association Debt
- Recovery of all Landlord/Developer voids
- Working with internal departments to assist with customer queries to ensure there is no block to settlement of all debts.
- All customer communications are responded to appropriately and in line with service level agreements.
- General administration tasks required for debt control functions and recording actions
Diversity
We're committed to promoting diversity at Mainstay and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click here to apply for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online. If you meet the criteria for the role we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Debt Controller employer: FirstPort
At Mainstay, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that empowers our Debt Controllers to thrive. With a commitment to employee growth, we provide ongoing training and development opportunities, alongside the convenience of a hybrid role with free parking and proximity to New Milton Train Station. Join us in our mission to be the UK's favourite property manager, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Controller
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios related to debt control. We can even help you with some mock interviews to boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Debt Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and customer service. We want to see how you've tackled similar challenges before, so don’t hold back on those relevant achievements!
Show Off Your IT Skills:Since being IT literate is key for this role, mention any specific software or systems you’ve used. If you’re confident with MS Office, let us know how you’ve used it to improve your work processes.
Be Clear and Concise:When answering application questions, keep your responses straightforward and to the point. We appreciate clarity, so make sure you communicate your thoughts effectively without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to upload your CV and answer those questions.
How to prepare for a job interview at FirstPort
✨Know Your Numbers
As a Debt Controller, you'll be dealing with figures all day. Brush up on your numerical skills and be prepared to discuss how you've successfully managed debt recovery in the past. Think of specific examples where you improved collections or resolved disputes.
✨Showcase Your Customer Service Skills
This role is all about first-class customer service. Be ready to share stories that highlight your ability to communicate effectively and resolve issues. Think about times when you turned a negative situation into a positive outcome for a customer.
✨Familiarise Yourself with Relevant Procedures
Make sure you understand the debt collection procedures relevant to the role. Research common practices in credit control and be prepared to discuss how you would apply these in your work. This shows you're proactive and serious about the position.
✨Demonstrate Team Collaboration
Since the job involves working closely with internal departments, be ready to talk about your experience in team settings. Highlight instances where you collaborated to solve problems or improve processes, showing that you can take ownership while still being a team player.
