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For Companies At a Glance
- Tasks: Chase customer debts and provide top-notch service while collaborating with internal teams.
- Company: FirstPort, the UK's largest residential property manager, dedicated to excellent service.
- Benefits: Competitive salary, exclusive discounts, and comprehensive training to support your career.
- Why this job: Join a dynamic team and make a real difference in property management.
- Qualifications: Strong communication skills and IT literacy, especially with MS Office.
- Other info: Hybrid working model with great opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Hybrid role - 2 days working from our New Milton Office, 3 days working from home. Free Parking, ***** minute walk from New Milton Train Station.
Job Sector: Finance
Hours: 35 hours per week - Monday to Friday, 1 hour lunch break.
As a Debt Controller you will contribute to our vision of being the UK’s favourite property manager by:
- Ensuring the timely arrears chasing of customer debt through first class customer service, whilst maintaining strong communications with internal departments.
The Debt Controller reports into the Debt Control Team Leader.
About You
You are able to work collaboratively with a team and department, take ownership of issues and see through to resolution. You are passionate about improving levels of service, and keen to support change and continuous improvement. Being fully IT literate and confident with MS Office means you have the ability to work on multiple different systems simultaneously.
About Us
FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after people’s homes. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.
Main Responsibilities
- Credit control in accordance with Debt Collection procedure for all England Wales managed properties.
- Responding to solicitor queries and providing any requested documents to assist in the recovery of arrears.
- Recovery of all Housing Association Debt.
- Recovery of all Landlord/Developer voids.
- Working with internal departments to assist with customer queries to ensure there is no block to settlement of all debts. All customer communications are responded to appropriately and in line with service level agreements.
- General administration tasks required for debt control functions and recording actions.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click here to apply for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online. If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Debit Controller employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debit Controller
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FirstPort. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to debt control and customer service. Think about your past experiences and how they relate to the role. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your tech skills! Since being IT literate is key for this role, be ready to discuss your experience with MS Office and any other systems you've used. Maybe even mention a time when you solved a problem using technology!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Debit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Debt Controller role. Highlight your experience in credit control and customer service, as these are key for us. Use specific examples that showcase your skills and achievements.
Showcase Your IT Skills: Since being IT literate is a must, don’t forget to mention your proficiency with MS Office and any other systems you’ve used. We want to see how comfortable you are with technology, so give us the details!
Be Clear and Concise: When answering application questions, keep your responses clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with customer queries regularly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to upload your CV and answer those questions.
How to prepare for a job interview at FirstPort
✨Know Your Numbers
As a Debt Controller, you'll be dealing with figures all day. Brush up on your numerical skills and be prepared to discuss how you've handled debt recovery in the past. Familiarise yourself with common financial terms and practices relevant to the role.
✨Showcase Your Customer Service Skills
FirstPort values excellent customer service, so think of examples where you've gone above and beyond for a customer. Be ready to explain how you maintain strong communication with clients and internal teams, especially when resolving issues.
✨Demonstrate IT Proficiency
Since the role requires being IT literate, make sure you can confidently discuss your experience with MS Office and any other systems you've used. Consider preparing a few examples of how you've used technology to improve efficiency in previous roles.
✨Emphasise Team Collaboration
This position involves working closely with various departments. Prepare to talk about times when you've successfully collaborated with others to achieve a goal. Highlight your ability to take ownership of tasks while still being a team player.