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- Tasks: Coordinate demobilisation activities and ensure smooth transitions for new agents.
- Company: Join FirstPort, a leading property management company dedicated to exceptional service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Flexible working hours and a commitment to diversity in hiring.
The predicted salary is between 28800 - 43200 £ per year.
Job description
Job Role: Demobilisation Coordinator
Location: Hybrid, Luton Office
Hours: Monday to Friday (35 hours per week)
As the Demobilisation Coordinator, you will contribute to our vision of being the favourite property manager by:
- Working alongside the Operations team as well as RMC, RTM and incumbent agents, this role coordinates new instructions from concept to full day-to-day management; ensuring the full and timely set up of systems in readiness for handover.
- You will also have full responsibility of the administration activities relating to the demobilisation process, ensuring information is passed to new agents in line with industry guidelines and that relevant team’s complete actions where needed, as well as acting as the single point of contact for all new agents.
- The Demobilisation Co-ordinator will assist in planning the demobilisations, monitoring progress, escalating issues and ensuring the timely closing of tasks to a high standard. This role provides an effective and efficient support service to the Operational Managers, Clients and Customers.
The team will report to Demobilisation Manager.
Main Responsibilities
- Coordinate, to completion all the demobilisation activity, completing relevant documentation as part of the process, ensuring all customer requirements are met.
- Liaise with all relevant parties to ensure a smooth transition, ensuring relevant information is relayed appropriately and timely.
- Managing other deliverables to the process, using open communication and influencing skills to ensure required deadlines are met.
- Maintaining electronic filing systems.
- Compiling regular reports for distribution to the department and wider business.
- Update and ensure accuracy of CRM system and other databases.
- Management of communal mailboxes.
- To carry out any other reasonable requests/duties to support the broader Customer Support team
- Ensure task ownership and aim to resolve issues first time.
Skills and Experience
- Demonstrable experience of delivering an exceptional customer service.
- Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and clients with a resolution focused mentality, creative in your approach.
- Able to work with autonomy and as part of a wider team
- Efficient in maintaining administration and record keeping electronically
- Demonstrable ability dealing with problems and challenges effectively.
- Good knowledge of Health and Safety regulations.
- Ability to work under pressure resilient, able to prioritise and manage time effectively.
- Excellent IT skills, social-media awareness and up to date with new technology.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
De Mobilisation Coordinator employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land De Mobilisation Coordinator
✨Tip Number 1
Familiarise yourself with the demobilisation process and the specific responsibilities outlined in the job description. Understanding the nuances of coordinating demobilisation activities will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires liaising with various stakeholders. Practise articulating your thoughts clearly and concisely, and consider examples from your past experiences where you've successfully managed relationships or resolved conflicts.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of challenges you've faced in previous roles and how you overcame them. This will demonstrate your resilience and ability to work under pressure, which are key traits for the Demobilisation Coordinator position.
✨Tip Number 4
Familiarise yourself with relevant health and safety regulations, as well as any industry guidelines related to property management. Being knowledgeable in these areas will not only boost your confidence but also show your commitment to maintaining high standards in your work.
We think you need these skills to ace De Mobilisation Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Demobilisation Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage tasks effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your communication skills, problem-solving abilities, and your capacity to work under pressure.
Prepare for Assessments: Be ready to complete verbal and numerical reasoning tests as part of the application process. Brush up on these skills beforehand to ensure you perform well and demonstrate your analytical capabilities.
How to prepare for a job interview at FirstPort
✨Understand the Demobilisation Process
Familiarise yourself with the demobilisation process and the key responsibilities of the role. Be prepared to discuss how you would coordinate activities and ensure a smooth transition, as this will demonstrate your understanding of the job.
✨Showcase Your Communication Skills
As a Demobilisation Coordinator, effective communication is crucial. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be ready to provide examples of how you've successfully built relationships with clients and resolved issues in the past.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. This will showcase your ability to handle problems effectively and your resilience under pressure, which are essential traits for this position.
✨Demonstrate Your IT Proficiency
Since the role requires excellent IT skills, be ready to talk about your experience with CRM systems and electronic filing. Mention any relevant software you are familiar with and how you have used technology to improve efficiency in your previous roles.
