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For Companies At a Glance
- Tasks: Manage credit control and customer communications for residential properties.
- Company: FirstPort is the UK's leading residential property service provider, caring for 290,000 homes.
- Benefits: Enjoy competitive salaries, exclusive discounts, and comprehensive training and support.
- Why this job: Join a friendly, inventive team focused on improving service and community impact.
- Qualifications: Customer-facing experience and strong communication skills are essential.
- Other info: Diversity is valued; applications from job share candidates are welcomed.
The predicted salary is between 28800 - 43200 £ per year.
As a Credit Administrator you will contribute to our vision of being the favourite residential property manager by:
- Using your strong communication skills when liaising with both internal and external stakeholders
- Being customer focused and thrive in working collaboratively and in a fast‑paced environment
The Credit Controller reports into the Credit Control Team Leader.
Main Responsibilities
- Credit control in accordance with Debt Collection procedure for all England & Wales managed properties
- Agreeing payment terms for tenant arrears, within the set business guidelines
- Keeping diaries and notes of all customer communication in relation to debt chasing
- Working with internal departments to assist with customer queries to ensure there is no block to settlement of all debts.
- All customer communications are responded to appropriately and in line with service level agreements.
- General administration tasks required for credit control functions and recording actions
- Review accounts prior to letters before action to ensure all account details are correct to prevent requirement for de‑instructions with solicitors.
About You
You will be currently working in a customer facing role and are able to demonstrate a good understanding of customer communications and dealing with difficult conversations.
As you are able to work collaboratively with a team and department, you are also able to take ownership of issues and see through to resolution.
You are passionate about improving levels of service, and keen to support change and continuous improvement.
Being fully IT literate and confident with MS Office, means you also have the ability to work on multiple different systems simultaneously.
About Us
FirstPort is the UK’s leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.
Our Values
Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on‑board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
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Credit Administrator (0614) employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Administrator (0614)
✨Tip Number 1
Familiarise yourself with FirstPort's values and mission. When you understand what they stand for, you can tailor your conversations during interviews to demonstrate how your personal values align with theirs.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your strong communication skills and ability to handle difficult conversations. This will help you illustrate your customer-focused approach effectively.
✨Tip Number 3
Research common challenges in credit control and be ready to discuss how you would address them. Showing that you are proactive and knowledgeable about the role will set you apart from other candidates.
✨Tip Number 4
Practice your IT skills, especially with MS Office, as you'll need to demonstrate your proficiency. Being able to navigate multiple systems smoothly will be a key asset in your role as a Credit Administrator.
We think you need these skills to ace Credit Administrator (0614)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and showcases your strong communication skills. Emphasise any previous work in credit control or similar environments.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company’s values. Mention how your skills align with their focus on customer service and collaboration, and provide examples of how you've handled difficult conversations.
Showcase IT Proficiency: Since the role requires being fully IT literate, mention your experience with MS Office and any other relevant systems. Provide specific examples of how you’ve used technology to improve processes or resolve issues.
Prepare for Assessments: Be ready to complete verbal and numerical reasoning tests as part of the application process. Brush up on these skills beforehand to ensure you perform well and demonstrate your capability for the role.
How to prepare for a job interview at FirstPort
✨Showcase Your Communication Skills
As a Credit Administrator, strong communication is key. Be prepared to discuss how you've effectively communicated with both customers and colleagues in the past, especially in challenging situations.
✨Demonstrate Customer Focus
Highlight your experience in customer-facing roles. Share specific examples of how you've prioritised customer needs and resolved issues, showcasing your commitment to service excellence.
✨Familiarise Yourself with Debt Collection Procedures
Understand the basics of credit control and debt collection procedures. Being knowledgeable about these processes will help you answer questions confidently and demonstrate your readiness for the role.
✨Prepare for Team Collaboration Questions
Since the role requires working collaboratively, think of examples where you've successfully worked as part of a team. Be ready to discuss how you handle conflicts and contribute to a positive team environment.
