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For Companies At a Glance
- Tasks: Be the friendly face at the front desk, assisting residents and visitors with queries and deliveries.
- Company: Join FirstPort, the UK's leading residential property service provider with over 40 years of experience.
- Benefits: Enjoy competitive salaries, exclusive discounts, and comprehensive training to excel in your role.
- Why this job: Make a real impact in people's lives while working in a vibrant community-focused environment.
- Qualifications: Experience in high-end residential settings is preferred; strong communication skills are essential.
- Other info: Flexible shifts: work 3 days on, 3 days off from 8am to 8pm.
The predicted salary is between 24000 - 36000 £ per year.
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Hours: 3 days on and 3 days off 8am – 8pm
As Concierge you will contribute to our vision of being the UK\’s favourite residential property manager by:
- Provide a high standard level of customer service to our residents and all visitors to the development.
- Act as main point of contact at the front desk.
- Assist with on-site deliveries, customer queries and service requests.
The Concierge reports directly into the Development Manager.
About You
You will be a well-spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficiently attend to any enquires. You will have solid health and safety knowledge and any relevant qualifications will be beneficial such as IOSH.
About Us
FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.
Main Responsibilities
- Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.
- Manage on site booking requirements for key access areas, in and around the development.
- To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
- Manage and administer customer deliveries and returns, via development systems and protocol.
- Handle and administer residents’ keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
- To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
- Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.
- Investigate first level complaints within the development.
- Provide regular communication to customers with initial queries to resolution.
- Monitor the CCTV cameras / security access to review and track security concerns
Our Values
Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
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Concierge - Reading employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Reading
✨Tip Number 1
Familiarise yourself with the local area and amenities around the development. As a Concierge, you'll be the go-to person for residents needing information, so having a solid understanding of the surroundings will help you stand out.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be interacting with residents and visitors daily, demonstrating a friendly and approachable attitude during any pre-interview interactions can leave a lasting impression.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. Think of specific examples from your past experiences where you've successfully handled customer queries or resolved issues, as this is crucial for the role.
✨Tip Number 4
Showcase your knowledge of health and safety protocols. If you have relevant qualifications like IOSH, be ready to talk about how you can apply this knowledge in the role to ensure the safety and well-being of residents.
We think you need these skills to ace Concierge - Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in high-end residential developments. Emphasise your communication skills and problem-solving abilities, as these are key for the Concierge position.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of FirstPort's values. Mention how your friendly and respectful approach aligns with their commitment to customer care. Use specific examples from your past experiences to demonstrate your skills.
Highlight Relevant Qualifications: If you have qualifications like IOSH or any other relevant certifications, make sure to include them in your application. This shows your commitment to health and safety, which is important for the role.
Prepare for Assessments: Be ready to complete verbal and numerical reasoning tests as part of the application process. Brush up on these skills beforehand to ensure you perform well and demonstrate your capability for the role.
How to prepare for a job interview at FirstPort
✨Showcase Your Customer Service Skills
As a Concierge, providing excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to build relationships and provide the high standard of service expected.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've had to think on your feet and solve problems quickly. Highlight your approach to investigating faults or complaints, as this aligns with the responsibilities of the role.
✨Familiarise Yourself with Health and Safety Protocols
Since solid health and safety knowledge is beneficial for this position, brush up on relevant regulations and protocols. Be prepared to discuss how you would handle safety concerns or emergencies in a residential setting.
✨Emphasise Your Communication Skills
Effective communication is crucial for a Concierge. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario, so being able to convey information succinctly will be advantageous.
