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For Companies At a Glance
- Tasks: Be the friendly face of our residential development, assisting residents and visitors with queries and deliveries.
- Company: Join FirstPort, the UK's leading property service provider, managing over 310,000 homes across the country.
- Benefits: Enjoy competitive salaries, exclusive discounts, and comprehensive training to excel in your role.
- Why this job: Make a real impact in people's lives while working in a dynamic and supportive environment.
- Qualifications: Experience in high-end residential settings is preferred; strong communication and problem-solving skills are essential.
- Other info: Diversity is valued here; we welcome applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
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As Concierge you will contribute to our vision of being the UK\’s favourite residential property manager by:
- Provide a high standard level of customer service to our residents and all visitors to the development.
- Act as main point of contact at the front desk.
- Assist with on-site deliveries, customer queries and service requests.
The Concierge reports directly into the Development Manager.
About You
You will be a well-spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficiently attend to any enquires. You will have solid health and safety knowledge and any relevant qualifications will be beneficial such as IOSH.
About Us
FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.
Main Responsibilities
- Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.
- Manage on site booking requirements for key access areas, in and around the development.
- To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
- Manage and administer customer deliveries and returns, via development systems and protocol.
- Handle and administer residents’ keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
- To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
- Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.
- Investigate first level complaints within the development.
- Provide regular communication to customers with initial queries to resolution.
- Monitor the CCTV cameras / security access to review and track security concerns
Our Values
Friendly – We lookout for people’s best interests and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
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Concierge employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the local area and amenities around the development. As a Concierge, you'll be the go-to person for residents needing information, so having a solid understanding of nearby services will help you stand out.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be interacting with residents and visitors daily, demonstrating a friendly and approachable demeanour can make a significant difference in how you are perceived.
✨Tip Number 3
Gain some knowledge about health and safety regulations relevant to residential properties. Having this expertise will not only boost your confidence but also show potential employers that you're serious about maintaining a safe environment.
✨Tip Number 4
Prepare to discuss your problem-solving abilities during the interview. Think of examples from your past experiences where you've successfully handled difficult situations or complaints, as this is crucial for a Concierge role.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in high-end residential developments. Emphasise your communication skills and problem-solving abilities, as these are key for the Concierge position.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of FirstPort's values. Mention how your friendly and respectful approach aligns with their commitment to customer care. Use specific examples from your past experiences to demonstrate your skills.
Highlight Relevant Qualifications: If you have qualifications like IOSH or any other relevant certifications, make sure to include them in your application. This shows your commitment to health and safety, which is important for the role.
Prepare for Questions: Think about potential questions you might be asked during the interview process. Be ready to discuss how you would handle specific situations, such as managing deliveries or resolving customer complaints, to showcase your problem-solving skills.
How to prepare for a job interview at FirstPort
✨Showcase Your Customer Service Skills
As a Concierge, you'll be the first point of contact for residents and visitors. Be prepared to discuss your previous customer service experiences and how you've handled difficult situations. Use specific examples to demonstrate your ability to provide a high standard of service.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and effective problem-solving. Think of scenarios where you've successfully resolved issues or complaints in the past. Highlight your approach to finding solutions and how you ensure customer satisfaction.
✨Familiarise Yourself with Health and Safety Protocols
Having solid health and safety knowledge is crucial for this position. Brush up on relevant regulations and be ready to discuss how you would handle safety concerns within the development. Mention any qualifications you have, such as IOSH, to strengthen your application.
✨Emphasise Communication Skills
Excellent communication is key in this role. Prepare to talk about how you build relationships with customers and colleagues. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to engage effectively with residents and visitors.
