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For Companies At a Glance
- Tasks: Manage compliance schedules and provide top-notch customer service in a dynamic team.
- Company: Join FirstPort, the UK's leading property service provider with over 40 years of experience.
- Benefits: Enjoy competitive salaries, exclusive discounts, and comprehensive training support.
- Why this job: Be part of a friendly, inventive culture that values your input and fosters growth.
- Qualifications: Passion for customer service, strong communication skills, and tech-savvy are essential.
- Other info: Hybrid working options available; perfect for balancing work and study.
The predicted salary is between 28800 - 43200 £ per year.
Job Role
Compliance & Planned Orders Administrator
Location
Hybrid / Luton or Worcester Office
Job Sector
Compliance
Hours
35 per week, Monday to Friday
As the Compliance & Planned Orders Administrator, you will contribute to our vision of being the UKs favourite property manager by :
- Responsible for scheduling all statutory compliance planned maintenance across Firstport, providing internal and external outsourcing partners with great communication and rounded information in a helpful, empathic, knowledgeable, and courteous experience in line with our organisational values and behaviours.
- Provide professional and efficient customer service to all internal departments and contractors
- Provide first time resolutions at every opportunity and responsible for statutory compliance and health & safety requirements.
- Responsible for tendering, renewing and cancelling soft core contracts
- Responsible for supporting the success of the digital transformation that will change how the team administer all orders
This role reports to the Compliance & Planned Orders Team Leader, working within a team of up to 13 colleagues.
About You
You are passionate about delivering an exceptional customer service. Having a resolution focus and mentality means, you can deal with problems and challenges effectively.
As you are able to work under pressure, you are resilient and able prioritise and manage time effectively, can work autonomously and as part of a team.
Being able confidently communicate and build relationships is key with both customers and clients, as well as have excellent IT skills, and being up to date with technology.
About Us
FirstPort is the UK’s leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.
Main Responsibilities
- The Compliance Administrator within the Customer Support Team are responsible for scheduling statutory compliance planned maintenance programmes throughout FirstPort
- Uploading and monitoring the data into and from our in-house compliance database and working closely with our outsourcing partners, as required
- Managing incoming contractor documents, ensuring documents conform to the appropriate naming convention
- Uploading documents and remedial actions, and working with contractors to ensure, where possible this activity is completed by our contractors or outsourcing partner
- Working closely with Property Managers, assisting with requisitions and purchase order information.
- Closely liaise with contractors and suppliers ensuring an open dialogue is maintained, complete information is provided in a timely manner, and all correspondence and queries are responded to appropriately
- Raising maintenance orders and liaise with contractors as appropriate in relation to work required on a development including annual contract tendering and resolution of invoice queries
- To ensure internal databases are updated accurately and regularly, to include any relevant documentation to be saved within the appropriate areas
- Responsible for tendering, renewing and cancelling soft core contracts in accordance with the Property Managers requests.
- Ensure all customer information is handled confidentially and in line with GDPR
Our Values
Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
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Compliance & Planned Orders Administrator employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance & Planned Orders Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Compliance & Planned Orders Administrator role. Understanding the specifics, such as statutory compliance and health & safety requirements, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've resolved issues in previous roles. This will highlight your ability to provide first-time resolutions, which is crucial for this position.
✨Tip Number 3
Research FirstPort's values and think about how your personal values align with theirs. Be ready to discuss how you embody these values in your work, especially in terms of being friendly, inventive, and trustworthy.
✨Tip Number 4
Prepare to discuss your IT skills and familiarity with technology, as this role involves managing databases and working with contractors. Being able to confidently talk about your technical abilities will set you apart from other candidates.
We think you need these skills to ace Compliance & Planned Orders Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Compliance & Planned Orders Administrator role. Emphasise your customer service experience, ability to work under pressure, and any IT skills that are pertinent.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've resolved challenges in previous roles and how you embody the values of FirstPort.
Highlight Relevant Skills: In your application, clearly outline your skills related to compliance, data management, and communication. Use keywords from the job description to demonstrate that you understand the requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at FirstPort
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Compliance & Planned Orders Administrator. Be prepared to discuss how your skills and experiences align with these responsibilities during the interview.
✨Showcase Your Customer Service Skills
Since this role requires exceptional customer service, think of examples from your past experiences where you successfully resolved issues or provided excellent service. Be ready to share these stories to demonstrate your ability to handle customer interactions effectively.
✨Familiarise Yourself with Compliance Standards
Brush up on relevant compliance and health & safety regulations that may pertain to the property management sector. Showing that you have knowledge in this area will highlight your commitment to the role and your understanding of its importance.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
