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For Companies At a Glance
- Tasks: Keep residential properties clean and well-presented while supporting customer requests.
- Company: FirstPort is the UK's leading residential property service provider, managing over 310,000 homes.
- Benefits: Enjoy competitive salaries, exclusive discounts, and comprehensive training and support.
- Why this job: Join a friendly team that values respect, creativity, and high standards in a rewarding environment.
- Qualifications: Previous experience in cleaning or hospitality, with knowledge of health and safety regulations.
- Other info: Diversity is valued; applications from job share candidates are welcomed.
The predicted salary is between 20000 - 28000 £ per year.
Job description
Job Role: Cleaning Operative
Location: Bristol
£9.75 per hour, 15 hrs per week
As cleaning operative, you will contribute to our vision of being the UK\’s favourite residential property manager by:
- Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
- Ensuring the development and its individual buildings and common spaces are kept to the highest standard of cleanliness, hygiene and health and safety so they maximise their presentation.
- Supporting the development manager with individual customer requests in a polite and professional manner at all times to exceed the customer’s expectations.
The Cleaning Operative reports directly into the Development Manager
About You
You are a hard working and motivated cleaning operative, you take a lot of pride in your work and maintain a high standard in what you do. You will have worked in either the hotel or property sector before and will have a good understanding of health and safety and COSHH requirements.
About Us
FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.
Main Responsibilities
- Provide a high standard of service to the site and our customers.
- Ensure the development and its buildings and common areas are professionally cleaned, well presented and maintained.
- Daily tasks will include dusting, sweeping, mopping, emptying bins and vacuuming of communal areas.
- If required, disposal of rubbish in the designated rubbish collection area.
- Ensure that all health and safety risks are identified and report any accidents, trips, spills, hazards or near misses as per the site procedures, to the development manager or assistant development manager.
- Front entrances, communal stairways, corridors and passageways kept clean at all times.
- To carry out deep cleaning as and when requested.
- Report any maintenance issues that may arise to the development manager
- Ensure all footpaths and communal areas are kept clean and free of litter
- Ensure that instructions for the maintenance, cleaning and storage of equipment are consistently followed.
- Work in accordance with the Company’s Health & Safety Policy.
- Be prepared to perform any other reasonable duties, as requested by the development manager
Our Values
Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Cleaning Operative employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Operative
✨Tip Number 1
Familiarise yourself with FirstPort's values and mission. When you engage with us, whether in interviews or informal conversations, demonstrate how your personal work ethic aligns with our commitment to friendliness, respect, and high standards.
✨Tip Number 2
Highlight any previous experience in the hotel or property sector during your interactions. Share specific examples of how you've maintained cleanliness and hygiene standards, as this will show that you understand the expectations of the role.
✨Tip Number 3
Be prepared to discuss health and safety protocols, including COSHH requirements. Showing that you are knowledgeable about these regulations will reassure us that you can maintain a safe working environment.
✨Tip Number 4
Demonstrate your customer service skills by preparing to share how you've handled customer requests or complaints in the past. This will illustrate your ability to exceed customer expectations, which is crucial for the Cleaning Operative role.
We think you need these skills to ace Cleaning Operative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Cleaning Operative at FirstPort. Highlight your relevant experience in cleaning, especially in the hotel or property sector, and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your attention to detail, ability to maintain cleanliness, and any knowledge of health and safety regulations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for maintaining high standards of cleanliness and your commitment to customer service. Mention specific examples from your past work that demonstrate your alignment with FirstPort's values.
Prepare for Assessments: Be ready to complete verbal and numerical reasoning tests as part of the application process. Practising these types of assessments beforehand can help you feel more confident and perform better.
How to prepare for a job interview at FirstPort
✨Showcase Your Experience
Be prepared to discuss your previous experience in the hotel or property sector. Highlight specific tasks you've performed that relate to cleanliness, hygiene, and health and safety standards.
✨Demonstrate FirstPort Values
Familiarise yourself with FirstPort's values: Friendly, Inventive, Respectful, Skilled, and Trustworthy. Think of examples from your past work where you embodied these values and be ready to share them during the interview.
✨Prepare for Customer Interaction Scenarios
Since the role involves supporting the development manager with customer requests, prepare for questions about how you would handle various customer interactions. Practice responding politely and professionally to hypothetical situations.
✨Understand Health and Safety Protocols
Brush up on your knowledge of health and safety regulations, including COSHH requirements. Be ready to discuss how you ensure safety in your cleaning practices and how you would report any hazards or incidents.
