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- Tasks: Join us as a Cleaning Operative, ensuring our properties shine with cleanliness and hygiene.
- Company: FirstPort is the UK's leading property service provider, caring for over 310,000 homes.
- Benefits: Enjoy competitive pay, training support, and exclusive discounts to enhance your lifestyle.
- Why this job: Be part of a friendly team that values respect, creativity, and exceptional customer service.
- Qualifications: Previous cleaning experience and a good understanding of health and safety regulations are essential.
- Other info: Flexible temporary shifts available, perfect for students looking to earn while studying.
Hours: Temporary, various shift patterns
As the cleaning operative, you will contribute to our vision of being the UK’s Favourite Property Manager by:
- Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
- Ensuring the development and its individual buildings and common spaces are kept to the highest standard of cleanliness, hygiene and health and safety so they maximise their presentation.
- Supporting the development manager with individual customer requests in a polite and professional manner at all times to exceed the customer’s expectations.
The Cleaning Operative reports directly into the development manager.
About Us
FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.
Main Responsibilities
- Provide a high standard of service to the site and our customers.
- Ensure the development and its buildings and common areas are professionally cleaned, well presented and maintained.
- Daily tasks will include dusting, sweeping, mopping, emptying bins and vacuuming of communal areas.
- If required, disposal of rubbish in the designated rubbish collection area.
- Ensure that all health and safety risks are identified and report any accidents, trips, spills, hazards or near misses as per the site procedures, to the development manager or assistant development manager.
- Front entrances, communal stairways, corridors and passageways kept clean at all times.
- To carry out deep cleaning as and when requested.
- Report any maintenance issues that may arise to the development manager
- Ensure all footpaths and communal areas are kept clean and free of litter
- Ensure that instructions for the maintenance, cleaning and storage of equipment are consistently followed.
- Work in accordance with the Company’s Health & Safety Policy.
- Be prepared to perform any other reasonable duties, as requested by the development manager
Skills and Experience
Minimum of one years’ experience in a cleaning operative position
Good experience of Health and Safety regulations including COSHH
Confident, polite and courteous communicator with the ability to build and maintain strong relationships, able to work on own initiative and have ability to multitask.
Exceptional customer service experience, able to prioritise and manage various tasks simultaneously.
Our Values
Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click here to apply for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
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Cleaning Operative employer: FirstPort
Contact Detail:
FirstPort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Operative
✨Tip Number 1
Familiarise yourself with FirstPort's values and mission. When you get the chance to speak with the development manager or during interviews, reference how your personal values align with theirs. This shows that you're not just looking for a job, but that you genuinely want to be part of their team.
✨Tip Number 2
Highlight your experience in maintaining cleanliness and hygiene standards. Be prepared to discuss specific examples from your previous roles where you successfully managed cleaning tasks or dealt with customer requests, as this will demonstrate your capability and reliability.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations, especially COSHH. Being able to confidently discuss these regulations during your interview will show that you take safety seriously and are well-prepared for the responsibilities of the role.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. For example, inquire about the team dynamics or how they measure success in the cleaning department. This not only shows your enthusiasm but also helps you assess if it's the right fit for you.
We think you need these skills to ace Cleaning Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cleaning roles. Emphasise any specific skills related to health and safety regulations, customer service, and your ability to work independently.
Craft a Strong Cover Letter: Write a cover letter that reflects FirstPort's values. Mention how your experience aligns with their commitment to cleanliness and customer service, and express your enthusiasm for contributing to their vision.
Showcase Relevant Experience: In your application, detail your previous cleaning roles, focusing on tasks similar to those listed in the job description, such as maintaining communal areas and adhering to health and safety protocols.
Prepare for Assessments: Be ready to complete verbal and numerical reasoning tests as part of the application process. Brush up on basic maths and comprehension skills to ensure you perform well.
How to prepare for a job interview at FirstPort
✨Showcase Your Cleaning Experience
Make sure to highlight your previous experience as a cleaning operative. Discuss specific tasks you've handled, such as deep cleaning or maintaining communal areas, and how you ensured high standards of cleanliness.
✨Demonstrate Customer Service Skills
Since the role involves interacting with customers, be prepared to share examples of how you've provided exceptional customer service in the past. Emphasise your ability to communicate politely and professionally.
✨Understand Health and Safety Regulations
Familiarise yourself with health and safety regulations relevant to cleaning, including COSHH. Be ready to discuss how you identify and report hazards, ensuring a safe environment for everyone.
✨Embody Company Values
Research FirstPort's values and think about how you can embody them in your work. Be prepared to give examples of how you are friendly, inventive, respectful, skilled, and trustworthy in your previous roles.
