At a Glance
- Tasks: Provide exceptional customer service and resolve queries efficiently.
- Company: Join FirstPort, a leader in UK residential property management.
- Benefits: Competitive salary, private medical insurance, pension contributions, and gym discounts.
- Other info: Diverse workplace with opportunities for professional growth.
- Why this job: Make a real impact in a supportive and innovative environment.
- Qualifications: Strong communication skills and problem-solving abilities; training provided.
The predicted salary is between 40500 - 49500 £ per year.
Location: Birmingham
Salary: Competitive salary, based on level and experience plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (37.5 hours per week)
Why FirstPort?
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Customer Services Specialist within Property Services, you’ll provide exceptional customer service and ensure residents can effortlessly connect with us, receiving accurate and timely support. You’ll focus on first contact resolution and deliver a frictionless experience across all channels.
Key Responsibilities:
- Handle inbound customer contacts professionally, aiming for first contact resolution.
- Take ownership of queries through to completion, ensuring smooth handoffs where needed.
- Work closely with Property Managers to resolve customer and development issues.
- Meet service level and quality targets across all interactions.
- Communicate effectively with contractors and suppliers, providing full and accurate information.
- Categorise customer contact accurately to support service improvement initiatives.
- Share relevant updates with internal teams to support query resolution.
- Raise maintenance orders and coordinate contractor activity, including tendering and invoice queries.
- Maintain accurate records across internal systems.
- Manage key, fob and permit requests efficiently.
- Process card payments securely and in line with policy.
- Handle all customer information in compliance with GDPR.
Skills & Qualifications:
- Confident and clear communication skills, both verbal and written, with the ability to build relationships and find solutions.
- Ability to work independently or as part of a team.
- Effective problem‑solving skills and the ability to overcome challenges.
- Good understanding of Health and Safety regulations.
- Ability to work under pressure with strong time‑management and prioritisation skills.
- Strong IT skills, awareness of social media, and confidence using new technology.
- Property management experience is an advantage, but full training will be provided.
What’s in it for you?
- We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance.
- Exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health.
- Discounted gym membership for all colleagues.
Diversity: We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference? If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.
Customer Services Specialist (Property) in Birmingham employer: FirstPort
Arnold & Baldwin is an award-winning independent firm of Chartered Surveyors based in London, known for its progressive work culture and commitment to employee development. With a focus on innovation and client relationships, we offer competitive salaries, generous benefits, and a supportive environment that encourages collaboration and personal growth. Join us to be part of a team that values your contributions and fosters a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Specialist (Property) in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FirstPort. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FirstPort before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Specialist (Property) in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FirstPort:Your cover letter is your chance to shine! Tell us why you want to work at FirstPort specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FirstPort!
How to prepare for a job interview at FirstPort
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
