National Account Manager

Salary: Competitive Salary, Car Allowance & Benefits Package

Contract: Permanent

Hours: Monday to Friday – 9am to 5pm (35 hours per week)

Why FirstPort?

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As National Account Manager, you will act as a partner to some of the UK’s biggest housebuilders, deepening relationships, ensuring operational excellence across regions, and driving new business opportunities. This national role is critical in strengthening FirstPort’s presence at both group and regional levels, ensuring consistent service delivery and proactive client engagement.

Key Responsibilities

• Become the internal expert for your allocated clients by leading the end-to-end management of key national developer accounts, ensuring consistent service delivery and standards across all regions.
• Coordinate, prepare, and deliver internal and external reporting to keep all stakeholders aligned.
• Collate and maintain regional action plans, track progress, and hold internal teams accountable for delivery.
• Serve as a central point of escalation for matters affecting regional offices, ensuring swift resolution and clear communication.
• Foster, strengthen and expand relationships within client organisations, from regional teams to senior leadership and group-level decision makers.
• Identify and pursue opportunities to collaborate with senior stakeholders on strategic initiatives—such as Biodiversity Net Gain (BNG) and training programmes for Resident Management Company (RMC) directors.
• Act as an enabler for regional growth by opening doors, nurturing new contacts, and supporting local teams in winning new instructions.
• Confidently present and raise awareness of industry matters, such as estate management best practice, or legislative change, to the client’s organisation, positioning FirstPort as a trusted adviser.
• Prepare for, attend, and contribute to C-suite and executive-level meetings.
• Confidently lead meetings with senior stakeholders, ensuring clear outcomes, follow-up, and value-add insights.
• Deliver structured updates, insight reports, and recommendations that support client ambitions and reinforce FirstPort’s strategic partnership.

Skills & Qualifications

• Minimum 5+ years’ experience in residential real estate, either on managing agent or developer side.
• Proven success in building relationships with senior stakeholders, ideally within the new build sector.
• Strong knowledge of developer needs and expectations.
• Excellent communication, negotiation, and presentation skills.
• Strategic mindset with strong commercial awareness and analytical skills.
• Proficient in Microsoft Office and CRM systems.

What’s in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family, make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Ready to make a difference?

If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.