At a Glance
- Tasks: Lead heat network governance, compliance, and billing across a diverse portfolio.
- Company: Join FirstPort, a forward-thinking leader in UK residential property management.
- Benefits: Competitive salary, private medical insurance, pension contributions, and exclusive discounts.
- Other info: Diverse and supportive environment with opportunities for professional development.
- Why this job: Make a real impact in transforming the property management industry while growing your career.
- Qualifications: Strong understanding of heat network regulations and significant experience in metering and billing operations.
The predicted salary is between 60000 - 80000 € per year.
Salary: Competitive Salary plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort is on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As the Head of Heat Network Management, you will lead the governance, regulatory compliance, metering, billing and debt management functions across a portfolio of 100+ residential and mixed-use heat networks, while overseeing maintenance supply chain performance and ensuring compliance with all relevant legislation, leasehold obligations and property deed requirements across the portfolio.
The role is accountable for ensuring the organisation meets all regulatory, statutory, and policy obligations relating to heat networks, including engagement with Ofgem and other regulatory bodies. They will interpret regulatory developments, translate them into actionable policy and operational controls, and provide formal compliance sign-off and assurance.
In addition, the role will provide strategic oversight and expert input into the organisation's metering and billing strategy, ensuring regulatory compliance, and future readiness. The role will lead and develop the Heat Network Management team, embedding a culture of accountability, customer protection, transparency and continuous improvement.
Key Responsibilities
- Regulatory Leadership & Policy: Lead the interpretation and implementation of heat network regulation, translating legal and policy requirements into robust internal frameworks aligned with leasehold obligations.
- Regulatory Engagement & Reporting: Act as the organisation's lead interface with Ofgem, ensuring accurate, timely and transparent regulatory reporting and readiness for audit and inspection.
- Compliance Assurance & Risk: Provide oversight and formal assurance that all heat network activities meet regulatory requirements, identifying and mitigating compliance and financial risks.
- Metering, Billing & Data Governance: Set and oversee the strategy and controls for metering, billing, and data management to ensure accuracy, integrity and full regulatory compliance.
- Debt & Financial Governance: Ensure debt management practices are fair, compliant and effectively governed, balancing financial performance with customer protection.
- Governance & Reporting: Establish and maintain governance structures and reporting frameworks that provide clear visibility of compliance, risk and performance to senior leadership and the Board.
- Leadership & Capability: Lead, develop and align a specialist team, fostering cross-functional collaboration and building capability in regulatory, technical and financial governance.
- Customer Protection & Experience: Embed customer protection, transparency and fairness into all aspects of heat network delivery, ensuring positive outcomes and regulatory compliance.
- Supply Chain Oversight: Monitor site-specific plant maintenance across the heat network portfolio, ensuring supply chain performance is effectively managed, works are necessary and appropriately scoped, and maintenance quotations represent reasonable value and technical justification.
Required Skills and Qualifications
- Strong understanding of heat network regulation and energy compliance frameworks.
- Significant experience in metering and billing operations within a regulated environment.
- Experience developing or overseeing metering & billing strategy.
- Strong understanding of billing governance, reconciliation and data validation.
- Experience engaging with Ofgem or other regulatory bodies.
- Experience designing and implementing compliance frameworks.
- Demonstrable experience supporting or overseeing debt management strategies.
- Strong analytical capability with ability to interpret debt data, arrears trends and financial risk.
- Senior leadership and line management experience.
What's in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and onboarding process.
Ready to make a difference?
If you're ready to take the next step in your career and make a difference we'd love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.
Head of Heat Network Management in London employer: FirstPort (UK)
At FirstPort, we are dedicated to redefining excellence in UK residential property management, offering a supportive and collaborative work environment that empowers our employees to thrive. As the Head of Heat Network Management, you will benefit from competitive salaries, comprehensive training programmes, and a culture that values innovation and accountability, all while contributing to a forward-thinking organisation committed to shaping the future of the industry. Join us to elevate your career and make a meaningful impact in a role that prioritises professional growth and customer protection.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Heat Network Management in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching FirstPort's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about elevating industry standards and making a difference.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Head of Heat Network Management role. Highlight your regulatory knowledge and leadership skills to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at FirstPort.
We think you need these skills to ace Head of Heat Network Management in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Heat Network Management role. Highlight your experience with heat network regulations and metering strategies, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:We want to see how you've led teams in the past. Share specific examples of how you've developed a culture of accountability and collaboration, as these are key to our values at FirstPort.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to communicate your experiences and achievements, making it easy for us to see why you're a great fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application efficiently.
How to prepare for a job interview at FirstPort (UK)
✨Know Your Regulations
Make sure you brush up on the latest heat network regulations and compliance frameworks. Being able to discuss these confidently will show that you're not just familiar with the role but also committed to upholding industry standards.
✨Showcase Your Leadership Skills
As a Head of Heat Network Management, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration and accountability. This will demonstrate your ability to foster a supportive environment.
✨Prepare for Regulatory Engagement
Since you'll be interfacing with Ofgem and other regulatory bodies, think about your past experiences engaging with such organisations. Be ready to discuss how you’ve handled audits or inspections and what strategies you used to ensure compliance.
✨Highlight Customer Protection Initiatives
FirstPort values customer protection and transparency. Come prepared with examples of how you've embedded these principles in your previous roles. This will show that you align with their mission to provide exceptional service.
