Consumer Marketing Executive in London

Salary: Competitive Salary plus benefits

Contract: Permanent

Hours: Monday to Friday – 9am to 5pm (35 hours per week)

Why FirstPort?

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As a Consumer Marketing Executive, you will be supporting the delivery of integrated consumer marketing activity that builds reputation, supports consumer objectives and strengthens relationships with professional stakeholders. This is a delivery-focused role, ideal for someone who enjoys turning plans into high-quality execution. You’ll work across campaigns, content, digital channels and events, partnering closely with internal stakeholders and external suppliers to ensure work is delivered accurately, on time and to a consistently high standard. You’ll report to the Senior Consumer Marketing Manager and play a key role in keeping activity moving, organised and effective, while contributing ideas and insight that help us continuously improve.

Key Responsibilities

• You’ll support the planning and delivery of integrated consumer marketing campaigns across digital, content, social, email, events and partnerships.
• You’ll manage day-to-day delivery of marketing activity, ensuring work is completed accurately, on time and in line with brand and tone of voice guidelines.
• You’ll help create and coordinate consumer marketing content including case studies, presentations, briefings, digital assets, email campaigns and internal materials, working with internal teams and external agencies where needed.
• You’ll support event planning and delivery, including logistics, materials, coordination and follow‑up activity for both in-person and online events.
• You’ll maintain marketing schedules, trackers and reporting, giving stakeholders clear visibility of progress, timelines and outcomes.
• You’ll support campaign evaluation by gathering performance data, insight and feedback, and identifying opportunities to improve effectiveness.
• You’ll work closely with colleagues across Marketing and Communications, as well as consumer and operational teams, responding professionally to requests and managing expectations effectively.

Required Skills and Qualifications

• Work is consistently accurate, well organised and delivered on time.
• Campaigns and content meet agreed standards and clearly support wider marketing objectives.
• Stakeholders experience you as reliable, responsive and easy to work with.
• You show curiosity, learn quickly and apply feedback to improve outcomes over time.
• Proven experience (3+ years) in a marketing or customer communications role.
• Demonstrable experience developing and executing integrated campaigns including brand activation and or lead generation across digital, content, social, email, events and paid channels.
• Experience working with CRM platforms, including audience segmentation, building email journeys and nurture campaigns, and analysing, optimising and reporting on performance.
• CMS experience, ideally WordPress.
• Event planning and delivery experience, both in-person and online.
• Experience using creative tools including InDesign, Photoshop, Premiere Pro and Canva.
• Excellent copywriting skills, with the ability to adapt tone and messaging for different audiences, channels and purposes, and to review and proofread marketing materials to ensure clarity, accuracy and consistency with our tone of voice.
• Strong analytical and reporting skills, with confidence turning data and insight into clear, succinct and compelling updates for a range of stakeholders.
• Highly organised, with the ability to manage multiple tasks and deadlines in a fast‑paced environment, maintaining exceptional attention to detail throughout.

Nice to have

• Some experience in customer-facing roles, demonstrating an understanding of customer needs and an appropriate tone of voice.
• Experience in the property sector.
• Experience using workflow and project management tools such as Monday.com.
• Experience using Power BI or similar reporting and data interrogation tools.

What’s in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Ready to make a difference?

If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.