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- Tasks: Lead a dynamic team and manage a diverse property portfolio to deliver exceptional service.
- Company: Join FirstPort, a forward-thinking leader in UK residential property management.
- Benefits: Competitive salary, car allowance, private medical insurance, and exclusive discounts.
- Why this job: Make a real impact in property management while growing your career in a supportive environment.
- Qualifications: Experience in property management and strong leadership skills required.
- Other info: Diversity is valued; adjustments made to support all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Location: Field based around Liverpool, Manchester, Bolton, Chester and North Wales
Salary: Competitive salary dependent on experience and qualifications, plus a car allowance of £5,500 and other benefits
Contract: Permanent
Hours: Monday to Friday: 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort is on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as an Associate Director, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As an Associate Director, you will manage a dynamic portfolio, ensuring smooth operations and exceptional service delivery. Lead and inspire a team of property managers, fostering their growth through regular performance reviews, feedback, and coaching. Drive success by ensuring KPIs and SLAs are consistently achieved, while creating a supportive and high-performing team environment.
Key Responsibilities:
- Lead cross-functional meetings to set and review portfolio priorities, focusing on process improvements.
- Drive service innovation and promote a culture of service excellence across the team.
- Lead business development efforts, including sales meetings, presentations, and bids for growth and profitability.
- Oversee Property Manager action plans, managing risks and implementing corrective actions for at-risk schemes.
- Conduct regular site audits and monitor KPIs to ensure standards are met across the portfolio.
- Ensure compliance with Health & Safety policies and procedures, addressing any non-compliance issues.
- Manage escalated complaints, providing resolutions and handling major legal matters with support from the legal team.
- Proactively manage contractors and consultants to ensure efficient project completion within scope and specification.
Required Skills & Qualifications:
- Property management professional with experience in managing a multi-property portfolio.
- Inspirational leader with experience in managing teams to deliver exceptional customer service.
- Confident and articulate communicator, able to build relationships with diverse customers and clients.
- Resolution-focused with a creative approach to problem-solving and effective issue resolution.
- Comprehensive understanding of Health & Safety regulations, building safety, and Leasehold management principles.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.
Associate Director in Liverpool employer: FirstPort (UK)
Contact Detail:
FirstPort (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management industry. Attend local events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching FirstPort and understanding their mission. Familiarise yourself with their leadership principles and think of examples from your experience that align with their values. This will show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in managing teams and delivering exceptional customer service, as these are key for the Associate Director role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining FirstPort and being part of our mission to elevate industry standards.
We think you need these skills to ace Associate Director in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Associate Director role. Highlight your property management experience and leadership qualities to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about elevating industry standards and how your background makes you an ideal candidate for FirstPort.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Quantify your achievements in previous roles to demonstrate how you’ve driven service excellence and managed teams effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at FirstPort (UK)
✨Know Your Stuff
Before the interview, dive deep into FirstPort's mission and values. Understand their commitment to elevating industry standards in residential property management. This will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Skills
As an Associate Director, you'll be leading a team. Prepare examples of how you've inspired and developed teams in the past. Think about specific situations where you drove success through collaboration and innovation, as these are key aspects of FirstPort's culture.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle escalated complaints. Prepare scenarios from your previous experience where you successfully managed risks or resolved complex issues, particularly in property management.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their approach to service innovation or how they support professional growth within the company. This not only shows your interest but also helps you gauge if FirstPort is the right fit for you.
