Key Account Coordinator

Salary: Competitive Salary & Benefits Package

Contract: Permanent

Hours: Monday to Friday - 9am to 5pm (35 hours per week)

Why FirstPort? FirstPort is on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

Your Role, Your Impact

As a Key Account Coordinator, you will act as the central coordinator for a key national client, ensuring effective communication, tracking delivery against commitments, and supporting both operational and senior stakeholder engagement. You will also play a key role in embedding best practice use of CRM systems to support stakeholder management, enabling a more structured, transparent, and data-driven approach to account management. This role is essential in maintaining strong client relationships, ensuring accountability, and enabling consistent service delivery.

Key Responsibilities

• Act as the primary coordination point for a key client account, supporting both operational teams and senior stakeholders.
• Attend regular client meetings across operational, regional, and senior levels, ensuring effective preparation and follow-up.
• Take ownership of minute taking, ensuring accurate capture of discussions, decisions, and agreed actions.
• Maintain and manage action logs, tracking progress, following up with stakeholders, and ensuring timely delivery of commitments.
• Coordinate internal updates and reporting, ensuring alignment across regional teams and central functions.
• Support the preparation of client presentations, reports, and meeting materials.
• Act as a point of escalation support, ensuring issues are captured, tracked, and communicated clearly.
• Champion and role model the effective use of CRM systems to manage stakeholder interactions, track engagement, and maintain accurate account data.
• Support data-driven account management by maintaining up-to-date records, generating insights, and enabling informed decision-making.
• Build and maintain strong working relationships with both internal teams and client representatives.
• Support continuous improvement by identifying opportunities to enhance processes, communication, and client experience.
• Assist with broader account management activities, including stakeholder mapping, engagement planning, and supporting growth opportunities where appropriate.
• Deliver structured updates, insight reports, and recommendations that support client ambitions and reinforce FirstPort’s strategic partnership.

Required Skills & Qualifications

• Minimum 2+ years experience in residential real estate, either on managing agent or developer side.
• Proven success in building relationships with stakeholders, ideally within the new build sector.
• Strong knowledge of developer needs and expectations.
• Excellent communication, negotiation, and presentation skills.
• Strategic mindset with strong commercial awareness and analytical skills.
• Proficient in Microsoft Office and CRM systems.

What’s in it for you?

We will provide technology, training and support that you need to do your job well. Competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.